Communication Process Expert

☞ Anankei

Ver: 140

Día de actualización: 26-11-2025

Ubicación: Brussels Brussels Capital

Categoría: IT - Software IT - Hardware / Redes Tecnologías de la información Marketing / PR Mecánica / Técnica Mantenimiento

Industria:

Tipo de empleo: Freelance

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Contenido de trabajo

Function type:
Freelance - Vast
Location:
Brussels

Duration:
long term
Reference:
202108916

Start:
31/08/2021

Our Customer in the telecom business is looking for a Communication Process Expert.

RESPONSIBILITIES:
As part of the Communication team, the mission is to help transform and digitalize all the communications in a customer-oriented way. This will be facilitated by bridging communication business requirements with development teams, also keeping a clear business perspective in the implementation of digital communication solutions. The migration towards a new Digital Communication Platform should further enable this.

GOALS OF THE FUNCTION
  • Understand the business logic of communication-related projects and requests, to optimally translate them in concrete solution designs, with focus on the new Digital Communication Platform
  • Ensure the best implementation plan possible in order to respect this business logic in the communication flows
  • Facilitate the bridging between business and technical teams, always keeping the business point of view and customer orientation at the center of technical developments.

EXPECTED RESULTS - RESPONSIBILITES
Responsibility 1:
Ensure an optimal follow-up of projects as well as day-to-day requests in the domain of customer communications for optimal end-to-end implementation, up to operations within the (new) Digital Communication Platform.
Responsibility 2:
Translate Business requirements into digital communication solutions, knowing the potential offered by the solution architecture.
Responsibility 3:
Participate to the testing and monitoring of the implemented solution, to check the final quality of delivery end-to-end.
Responsibility 4:
Measure the customer experience behind the solution design, analyze impacts of operational issues, and ensure solution implementation.
Responsibility 5:
Special focus point: Take a leading role, together with the communications team in the clean-up and migration of existing templates from the present to the new Digital Communication Platform, in line with the prioritized roadmap

Requirements

MOST IMPORTANT SKILLS
  • Customer orientation
  • Able to work independently
  • Experience in Agile & scrum methodology
  • Stress resistant
  • Organized and rigorous
  • Clear communication
  • Team player, incl. cross-dept relations
  • Persuasive / assertive
  • Proactive – driving spirit
  • Result-driven

EDUCATION
Higher education degree in (digital) CRM, communication/marketing

PROFESSIONAL EXPERIENCE
4-5 years in CRM, digital communication/marketing projects or processes

MOST IMPORTANT INTERNAL CONTACTS
Communication team members and manager, Project teams, IT & development teams, Com implementation team, Web team, etc.

MOST IMPORTANT EXTERNAL CONTACTS
Indirectly : Customers

LANGUAGES
NL Native or Excellent
FR Native or Excellent
EN Very good (written and spoken)
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Plazo: 10-01-2026

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