Customer Quality Engineer (Automotive)

Contenido de trabajo

• Introduction:
  
  

The thought of a new challenge is appealing to you and you want to join a fast-growing company? We have something great to propose you! As a consultant you will join our Automotive team already present in more than 30 countries.

• The Role:
  
  

The main prupose is to assure that the development and plant teams deliver customer satisfaction

Here are the main focus you will work on for this important project:

• Integration of customer requirements into the client methodologies and tools. Be the voice of the customer during serial production phase onwards
• Transversal application into programs and re-use of the plant- and project quality lessons learned across all plants and programs.
• Quality risk management and customer management in programs during launch and serial production
• For low workload customers, the role maybe combined with the Program Quality Eng.
  
  

Responsabilities:

• Align with CQO/ Site Quality Leader in order to incorporate required resources in the regional and global business plan
• Represent the client in key customer quality performance and escalation meetings supporting the programs and the plants organisations to ensure that the client delivers to requirements
• Develop customer satisfaction analysis and define improvement actions with the development and plant organization. Contribute to the Customer voice monthly reporting
• Collect customer portal’s KPI information for monthly voice of the customer reporting with input from different swimlanes on the clear actions/recovery plans
• With the Site Quality Leader analyse key plant quality metrics such as ppm, warranty, cost of non-quality, customer complaints and supervise plans to consistently improve key plant quality metrics
• Ensure that all programs and plant teams are informed of the customer quality requirements and their updates
• Preparation of the plants for new customers, e.g. visits, assessments, audits, Run at Rates etc.
• Develop and deploy customer specific training modules for the customers development system and associated quality tools , methods and assessments
• In case major customer complaints or internal complaints have incurred supervise the QRQC/ 8D problem solving process to meet the customer’s expectations, including containment
• Contribute in the Group‘s continuous improvement process more particularly to the quality maintenance pillar within TPM. Develop analytical and statistical techniques to problem solving and continuous improvement opportunities
• Supervise the correct application of the customer product/process approval procedure and APQP procedure/documentation by project team and the site
• Ensures that the product and process FMEA’s and control plans are correctly performed and regularly reviewed
• Lead CI teams on key quality subjects; scrap, customer ppm, cost of (non) quality
• Expleo
  
  

What Is Expleo All About You Might Say….

We are a start-up in a big group! Wait… What? Yes, you heard well! That means that we have the best of both: the expertise, the tools and synergies but also enough freedom for you to contribute to the company’s success !

If you join Expleo, you join above all a dynamic team, united, ambitious and ready to take up new challenges with you. We will give you the tools to express all your expertise and develop your skills and your career.

• Requirements:
  
  

We are not looking for the candidate that ticks all the boxes, but if you find yourself in the following sentences then we would be glad to have a chat with you!

• Educational attainment equivalent to a Master’s degree in Quality, Engineering, Management, or a related technical or scientific field.
• Fluent in English, local language Mandarin/French/German in function of customer.
• Knowledge and experience in automotive quality tools and systems
• Proven track record in continuous improvement such as Lean, TPM or 6 sigma
• Deciding and Initiating Action
• Takes initiative, acts with confidence and works under own direction
• Initiates and generates activity
• Relating and Networking
• Establishes good relationships with customers and staff – being the single point of
  
  

contact for customer(s)

• Builds wide and effective networks of contacts inside and outside the organization
• Relates well to people at all levels
• Uses appropriately communication to enhance relationships with others.
• Persuading and Influencing
• Makes a strong personal impression on others
• Gains clear agreement and commitment from others by persuading, convincing and
  
  

negotiating

• Promotes ideas on behalf of self or others
• Makes effective use of political processes to influence and persuade others
• Applying Expertise and Technology
• Develops job knowledge and expertise through continual professional development
• Shares expertise and knowledge with others
• Demonstrates an understanding of different organisational departments and positions
• Utilize QRQC mindset to drive quick problem solving
• Learning and Researching
• Demonstrates a rapid understanding of newly presented information
• Encourages an organizational learning approach (i.e. learns from successes and failures
  
  

and seeks staff and customer feedback)

• Manages knowledge (collects, classifies and disseminates knowledge of use to the
  
  

organization)

• Delivering Results and Meeting Customer expectations
• Focuses on customer needs and satisfaction
• Sets high standards for quality and quantity
• Monitors and maintains quality and productivity
• Consistently achieves project goals