Customer Readiness Manager

☞ WorldLine

Ver: 140

Día de actualización: 16-11-2025

Ubicación: Zaventem Flemish Brabant

Categoría: Finanzas / Banco / Acciones Gerencia ejecutiva

Industria:

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Contenido de trabajo

Your job

As Manager Service Readiness you complete organizational and management tasks that support the efforts of a variety of projects, campaigns, or events. You manage deadlines and progress across the teams to ensure the project is delivered on time and on budget. Mostly, you ensure the organization is ready for the change

In the role of Manager Service Readiness, your main responsibilities are:

  • Connecting the dots regarding program & project management: work closely together with assigned program management & process architects to implement ongoing continuous improvement & industrialization programs (outsourcing/offshoring, automation, system & tooling migration)
    • Plan: provide and take ownership of roadmap of all department related projects and follow up the timelines
    • Synchronize: Bring all parts of a project or program together in de different teams
    • Monitor the progress of projects
    • Support teams in the delivery of project related actions
    • Be the go-to-person across the WL organization for programs, projects, campaigns and liaise regularly with internal stakeholders
    • Support teams in calculating the set-up cost of projects
  • Managing the overall operational cost: support in defining needed resources, finding synergies in other tasks and manage the budget assigned to individual projects
  • Take responsibility, together with line management, of flawless execution of projects and embedding the new procedures and processes in business as usual. Guard in all cases service readiness
  • Relieve management in project related tasks and reporting
  • Acting & delivering as a customer service and customer’s advocate


Who you are

  • Talented project manager, experienced in continuous improvement of processes
  • Operations & people management experience, minimum 5 years in a service-oriented position
  • Higher education or equivalent by experience
  • Excellent communicator and networker with customer service mindset
  • Clear drive for results
  • Stress resistant, problem solver, solution oriented, strong prioritizing skills. Above all, can-do mentality


Must have

    • Experience in the set-up of operation readiness projects
    • Excellent networker, supportive to internal customers
    • Natural flair for coaching, motivating, and interacting with senior managers and ability to inspire them
    • Excellent knowledge of English (both written & spoken), and good level of Dutch and/or French


Nice to have

    • Working experience in FinTech, Financial or Payments industry


What is in it for you

  • Be part of a strong management team serving Benelux & Western Europe regional markets, reporting to the head of the department
  • Taking part in shaping the future of payments!
  • Joining a company with a strong diversified and multicultural environment
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Plazo: 31-12-2025

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