customer service manager

☞ Randstad

Ver: 125

Día de actualización: 26-11-2025

Ubicación: Anderlecht Brussels Capital

Categoría: Educación / Entrenamiento

Industria:

Tipo de empleo: Full-time, Permanent contract

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Contenido de trabajo

jobdetails
As a Customer Service Manager, you will lead a team of support professionals in providing exceptional service to our valued customers. You will be responsible for managing daily operations of the support desk, building and managing the support team, and representing the team to other stakeholders. Your expertise will be instrumental in defining, ...
optimizing, and improving the support workflow on Zendesk, and effectively managing customer expectations. You will set the organisational standard for customer engagement, and serve as a communication channel between customers and the organization. With your leadership, you will put into operation a highly efficient support desk and ensure it is constantly improving, creating a culture of excellence that inspires and motivates your team.
toon meer
As a Customer Service Manager, you will lead a team of support professionals in providing exceptional service to our valued customers. You will be responsible for managing daily operations of the support desk, building and managing the support team, and representing the team to other stakeholders. Your expertise will be instrumental in defining, optimizing, and improving the support workflow on Zendesk, and effectively managing customer expectations. You will set the organisational standard for customer engagement, and serve as a communication channel between customers and the organization. With your leadership, you will put into operation a highly efficient support desk and ensure it is constantly improving, creating a culture of excellence that inspires and motivates your team.

  • ervaring

    1-3 jaar

  • taken

    • Leidinggeven
    • Telefooncentrale
    • Opleidingen geven
    • Coaching
    • Advies verlenen
    • onderhandelen

  • jouw aanbod

    What we expect from you ?

    As our new Customer Service Manager, you’ll bring your impressive background in customer service to lead and develop our support desk team. With hands-on experience using Zendesk and a focus on customer experience monitoring and automation, you’ll work to optimize our workflows and exceed our customers’ expectations.

    Your proactive nature and ability to set and achieve goals will be key in building a highly efficient and effective support team. You’ll also serve as the communication channel between customers and the organization, ensuring a consistent and professional customer engagement standard is met.

    If you’re a natural problem solver who’s excited to take the lead in implementing new processes and tools, and you’re fluent in English with knowledge of French, Spanish or Dutch, we’d love to hear from you!

  • opleiding

    • Algemeen secundair onderwijs
    • Professionele bachelor
    • Academische bachelor

  • ons aanbod

    What do we offer ?

    You’ll have the opportunity to join a young and dynamic team in the music industry in Brussels! We offer a full-time, permanent contract and a competitive package that includes a salary range of 4500-5500 EUR brut, depending on your seniority, experience, and skills.
    You’ll have the chance to work in a passionate environment that provides plenty of room for growth and development. With our hybrid working model, you’ll have the flexibility to work both remotely and on-site.
    We also offer a range of benefits, including meal and eco-vouchers, hospitalization and AG insurance, and 32 leave days per year based on a 40-hour workweek.

    As an added bonus, you’ll have access to a company car or mobility budget, based on your seniority level. Plus, you’ll have the opportunity to participate in team gatherings and events, enjoy free sports coaching, and be part of an amazing team of professionals!
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Plazo: 10-01-2026

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