Customer Support Specialist

☞ Skipr

Ver: 102

Día de actualización: 16-11-2025

Ubicación: Brussels Brussels Capital

Categoría: IT - Software

Industria: IT Services IT Consulting

Posición: Mid-Senior level

Tipo de empleo: Full-time

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Contenido de trabajo

As our project grows, we are looking for a passionateCustomer Support Specialist to join our team of 40 talented people. You will have a crucial role in the customer experience. Your mission in a nutshell :
  • Working with different teams in order to resolve customer queries in a timely and friendly manner
  • Recommending solutions and guiding product users through features and functionalities
  • Turning your experience in expertise and feed our knowledge base and external FAQ
  • Gathering customer feedback and sharing it with our Product, Sales and Marketing teams
  • You are customer obsessed and you would go above and beyond to meet your clients needs.
  • You are a native French or Dutch speaker fluent in English.
  • You understand technology and easily find your way in new applications, tools,..
  • You have strong verbal communication skills to respond to customers through phone and live chat, as well as written communication skills to provide care through email, and a high level of empathy
  • Experience in customer service is considered a nice to have
Skills we care about :
  • Autonomy - You are able to achieve results in your own ways
  • Resilience - You see challenging situation as an occasion to grow
  • Assertiveness and communication - You can deliver a clear message, understand the message’s recipient, show empathy for the recipient and listen effectively. You make use of all of these qualities to ensure your communication is productive. You deliver information in a calm and respectful manner, without upsetting others nor yourself
  • Prioritization - You choose the projects to focus on according to objectives framework
  • Learner - You are a self-starter with a great learning attitude, able to learn and pick up new capabilities fast
  • Problem Solving: You recognize and define problems, you discover possible solutions and implement the best one for both customers and business
What we offer :
  • An open ended-contract, 40 hours schedule/week, 32 holidays / year
  • A competitive salary package with many benefits : meal vouchers, group and hospitalisation insurance as well as refund insurance on medical treatments (Alan), company smartphone and laptop, company phone subscription, eco vouchers, a homework allowance and a budget for your personal mobility
  • A lot of professional freedom, personal development and exciting challenges
  • A friendly and open company culture and tons of fun
  • A great opportunity to have an impact on mobility in Europe and shape a product to the right market/customer fit
  • Possibility to work partially remote
At Skipr we are on the mission of helping organisations accelerate their employees’ transition to sustainable mobility. Through a digital platform, a mobile app and a payment card, Skipr represents a great opportunity to address a vast market in the field of alternative mobility for professionals We believe the strength of a team comes from its diversity. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application.
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Plazo: 31-12-2025

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