Desktop Support Technician

☞ Smartedge Solutions

Ver: 130

Día de actualización: 13-11-2025

Ubicación: Antwerp City Antwerp

Categoría: Otra

Industria:

Tipo de empleo: Contract

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Contenido de trabajo

1) Desktop Support – Dutch Language - Deerlijk, Belgium - TP- 6 months contract

2) Desktop Engineer-Zeebrugge, Belgium -TP- 6 months contract - Onsite only

3) Desktop Engineer / Onsite Engineer - Zaventem, Belgium - TP Contract

Roles and Responsibilities: -

  • Proven work experience as a Desktop Support Engineer or Field services Technical Support Engineer
  • To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 10/11) and across a range of software applications on the client machine (Office 365 applications and Teams, etc.).
  • Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper tool before disposal.
  • Addressing user’s tickets regarding hardware, software, and networking
  • Local and Remote support of end user devices including, but not limited to troubleshooting, repair, maintenance, upgrade recommendations / installations, configuration/setup, incident analysis and resolution, basic connectivity support (wired and wireless), PDA and Smartphone support, printer (MFD) support and peripheral management.
  • Performing end user device imaging, deployment, installation, and collection; along with the moving of any equipment from one location to another, while adhering to customer standards.
  • Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, HP Service Manager, or Peregrine Service.
  • As onsite ‘Smart Hands’ support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams. Will also need to support VIP level end users, as needed.
  • Assisting with special projects.
  • Performing other duties as assigned.

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    Plazo: 28-12-2025

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