Helpdesk ICT Technician Telecom

☞ Anankei

Ver: 130

Día de actualización: 16-11-2025

Ubicación: Brussels Brussels Capital

Categoría: IT - Software IT - Hardware / Redes Tecnologías de la información Mecánica / Técnica Mantenimiento

Industria:

Tipo de empleo: Vaste Jobs, Freelance

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Contenido de trabajo

Function type:
Freelance - Vast
Location:
Brussels

Duration:
long term
Reference:
202209235

Start:
31/12/2021

Our Customer in the telecom business is currently looking for someone who can join the helpdesk of their call center.

As a Helpdesk ICT Technician, you will have the following responsibilities:

  • handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
  • ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
  • ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Requirements

Degree & Experience
  • technical education in higher education or equivalent experience

Technical skills
  • Office 365

Attitudes/Behavior
  • open and flexible
  • team spirit
  • creativity
  • self-sufficient
  • flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages
  • bilingual dutch and french
  • knowledge of English is an asset
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Plazo: 31-12-2025

Haga clic para postularse como candidato gratuito

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