Hybrid & Cloud Service Delivery Manager

☞ Solvay

Ver: 140

Día de actualización: 16-11-2025

Ubicación: Brussels Brussels Capital

Categoría: Finanzas / Banco / Acciones IT - Software IT - Hardware / Redes Tecnologías de la información

Industria: Industrie

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Contenido de trabajo

General Information

Location:
  • City: Brussels
  • Country: Belgium
  • Region: Europe

  • City: Lyon
  • Country: France
  • Region: Europe

  • City: Aubervilliers
  • Country: France
  • Region: Europe

  • City: Carnaxide
  • Country: Portugal
  • Region: Europe

  • City: Princeton
  • Country: USA
  • Region: North America

Job Category:Information & Knowledge
Job Type:Regular
Type of Contract:Permanent
Working time:Full-time
Work schedule:Day shift

Job Overview and Responsibilities

Solvay initiated a profound transformation earlier this year and this transformation positioned digital technologies as key drivers to make it happen. It requires us to change the way we operate, to maximize value across the organization, and adapt to a faster pace of change while ensuring business continuity.
We are now building our new Digital-Technology organisation, developing our skills and competencies to reinvent progress and to create together sustainable shared value for all. Be part of our transformation and drive the change as a member of our future team. We are ONE team that holds accountability as a key standard in our relentless pursuit to deliver value for our customers and stakeholders. In our agile and collaborative work environment we have fun to continue living our moto: reinvent progress.

The Service Delivery manager will assist the Platform engineers & leads in implementing governance and processes with suppliers and partners to secure initiatives’ execution, on time, quality and budget.
The success of the candidate will be measured on his/her success to:
  • Establish proper governance of suppliers (collaboration, KPIs, SLAs, Finance, services, initiatives status, roadmaps...)
  • Define and track relevant metrics for the suppliers’ performance, with the aim to drive and increase quality of deliveries
  • Maintain a high-level of platform team satisfaction through close collaboration and the regular gathering of feedback from key technology owners
  • Build and run efficient communications on activities (internal & external)
  • Standardize way of working across the team and variety of H&C suppliers (templates, instances, communication)

Responsibilities
  • The Service Delivery Manager will be responsible for the following activities and functions:
  • Share with suppliers H&C roadmap information and secure relevant suppliers’ delivery, with regular review of priorities
  • Follow delivery with suppliers, facilitating any decision or escalation
  • Performance follow-up of suppliers and reporting on SLAs, KPIs, Financials
  • Support platform engineers and leads in driving performance of suppliers
  • Develop best practices framework on way of working: templates, presentations, resource & capacity management.
  • Develop strategic relationships with partners and vendors
  • Organize monthly, quarterly and yearly business reviews with suppliers

Key Stakeholder Interactions
  • H&C Platform leads and engineers
  • IT Service Delivery Manager community
  • IT Platforms leads
  • IT Tech Leads

Education and Experience

  • Master’s degree in a relevant course of studies

Skills

  • Result orientation, influence & impact
  • Empowerment & accountability
  • Team spirit, building relationships, collective accountability
  • Strong leadership capability, executing as appropriate in the areas of responsibility
  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
  • ITIL Certified
  • Experience of IT Governance/PMO
  • Analytical/problem-solving mindset

Additional Information

Be part of and contribute to a once-in-a-lifetime change journey in Solvay’s Business and IT environment
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Plazo: 31-12-2025

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