IT Support Engineer M/V/X

Whether they join their colleagues in one of our 20+ offices worldwide, work from home or visit a client site, our 2,000+ colleagues around the world rely on having a first rate IT experience. Every single day, wherever they are. That is the delaware IT commitment.

Our people are equipped with high standard laptops, the latest software and a set of modern tools, powered by the cloud. But with an ever growing number of people working from anywhere at any time, providing support around the clock is both a major and exciting challenge. And that’s why we need you! Are you interested in helping us make our consultants as effective as possible by providing them with a premium level of service?

Together with your international IT colleagues, you will make sure that the people of delaware can do what they like to do best: excel at their jobs, stay informed and connected, and keep their customers happy.

Like us, is IT in your DNA?

WHAT WILL YOU BE DOING AS AN IT SUPPORT ENGINEER AT DELAWARE?

delaware is driven to provide premium ICT support to its employees worldwide. A tightly knit international support team with members on different continents is responsible for the support of all delaware end users andfor resolving software, hardware and connectivity issues.

As IT Support Engineer, you will be involved in laptop management, installation of Microsoft systems and application software, and local network configuration, among other tasks.

You will also provide both on premise and remote supportto end users,answering their questions and solving issues that are logged by phone or via our central ticketing system. Providing local IT administration is also part of your responsibilities.

Aside from your primary focus on end-users and hard and software issues, this position includes secondary responsibilities such as documenting processes, updating existing documentation, writing flows, making instructional videos for end-users and administrative IT related tasks.

In short, we are looking for someone who is service minded and good with both people skills and problem solving, but also gains satisfaction from administrative tasks and the creation and management of documentation.

You will work from our Kortrijk office, in a team with your IT support colleagues in Belgium and Asia. Thanks to good planning and an on-call system, the international team offers 24/7 stand-by service to all people of delaware

DO YOU HAVE WHAT IT TAKES TO BECOME AN IT SUPPORT ENGINEER AT DELAWARE?

Let’s see if you can tick most of the boxes below...

• Preferably you have at least 1 year of experience as an IT service desk engineer. But what’s more important is that you are energetic, with a passion for IT.
• You have a broad array of IT knowledge: MS Windows (W8, W10), Office 2016, Office 365, MS Windows Server (2008, 2012), Active Directory, smartphones (iOS, Android, etc.), LAN networks and IP configuration.
• You speak and write Dutch and Englishfluently. Knowledge of Frenchis an added value.
• You have strong communication skills and are customer oriented.
• You enjoy administration and document management.
• You recognize yourself in our values: respect, care, commitment, team spirit and entrepreneurship.