Key Account Manager

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition for Benelux is huge – more products, more categories, and more people.

About the role

Working within the Dyson Benelux (Physical) Sales team, as Key Account Manager, your main responsibility will be to drive profit, growth and outstanding execution in major and high-profile retail accounts across BELUX.

Commercially focused, you will use your negotiation and influencing skills to develop a strategic annual account plan that sets out the key objectives for DYSON and the retailer.

As our product portfolio expands, you will set the strategic vision for your main accounts and outline clear objectives that will deliver high value growth and strong return on investment for Dyson Sales.

You have strong analytical skills, ingenuity, and decisiveness to deliver insights and actions to drive the joint business forward and aligned with the wider market strategy.

Accountabilities:

Deliver sales and profitability targets:

• Deliver sales and gross margin targets in line with budget

• Deliver an accurate twelve-month rolling forecast that accounts for sales trends, promotions, seasonality, distribution changes, NPD and product exits

• Create & deliver together with your Retail accounts, compelling and complete Joint Business Plan, including thorough activation plan, ATL and NPD Launches.

• Agree, update, communicate and administer all areas of the promotional planning cycle

• Manage a promotional budget in line with forecasts and retail activity plan

• Manage costs & investment to maximize profitability across account portfolio

Achieve the highest standards of execution for the Dyson brand online and in stores in line with Selective Distribution agreement & the Benelux Strategy:

• Maximize shopper and consumer understanding through effective category management and recurrent data analysis, leading to a reactive & optimized Joint Business Plan with your retailers

• Ensure that NPD roll out across the retailer is of a high standard

• Work closely with retail activation team to identify best locations for DYSON fixtures and to ensure ROI

• Work closely with the Retail Activation team to produce and deliver in-store and on-line material to execute a great activations & launches.

• Responsibility to drive the ecommerce equation (traffic, conversion, AOV, sales) on the retailer website

Deliver compelling, well thought through and inspiring presentations to the retailer:

• Construct strong customer proposals as part of the Customer Business Meeting Sequence, including analysis and presentation of key data

• Hold regular face to face meetings with retailer commercial teams

• Organize and deliver Quarterly Business Reviews between senior personnel at DYSON and retailer

• Work with internal departments to drive through agreed customer initiatives.

• Align the organization to your account and negotiation objectives, with an agreed timeline of deliverables

Influence internal and external stakeholders with impact to deliver results:

• Establish and maintain effective ways of working & communicating with Retail Team, Marketing, Operations Team and other key internal stakeholders to deliver joint success in a matrix focused structure.

• Ensure Supply chain KPI’s and efficiencies are set and delivered against.

• Handle objections and hold other key stakeholders to account to meet targets and deliver joint activities whilst maintaining relationships.

• Deliver clear, concise, motivational, and influential communication through multiple mediums (spoken, email, 1:1, group, presentation)

About you

Experience

• Previous high-profile account management background – Electro channels preferably Experience in Beauty area is a plus

• Proven delivery of sales targets

• Worked with and contributed to a high performing sales team

• High level of account negotiations

• High level of commercial awareness

• Planning, Forecast Control across multiple product lines

• Working knowledge of the Retail industry, either with an electrical manufacturer or other

• Degree preferred

Skills

• High level of communication skills both verbal and written

• High level of attention to detail & planning

• Strategic planning capability

• Excellent relationship builder

• Analytical skills

• Influencing skills

• Excellent personal and business presentation skills

• High-profile account negotiation skills

• Financial acumen

• Fluent in French and English – Dutch is a plus

Competencies

• Decisive and excellent influencer

• Self-starter who sees things to completion

• Energetic, engaging and positive approach

• Assertive, prepared to see through plans and overcome objections

• Intelligent, quick-thinking, alert

• Results driven

• Proactive

• Passionate

Benefits

• Discount on Dyson products

• Company Pension scheme

• 29 days annual holiday plan

• Company Fitness plan

• EAP (Employee Assistant Programme)

• Life Assurance Plan

• Transportation allowance (0,21€/km regardless of the means of transport)

• Health Insurance – Medical Contribution

• Eye Examination & Computer Glasses Reimbursement

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.