L1 Support Engineer

☞ KompiTech

Ver: 125

Día de actualización: 26-11-2025

Ubicación: Brussels Brussels Capital

Categoría: IT - Software IT - Hardware / Redes Tecnologías de la información Gerencia ejecutiva Mecánica / Técnica Mantenimiento

Industria:

Tipo de empleo: Voltijds, Tijdelijk

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Contenido de trabajo

You will provide the following services:

· Providing level 1 onsite IT support to customers.

· Deliver an excellent level of customer service.

· Provide support for IT infrastructure – Desktops, Laptops, Printers, Handhelds and Smartphones.

· Categorize and prioritize end-user support requests and service requests by utilizing KompiTech BLiTS ticketing system to track tickets and provide up-to-date status and information.

· Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations.

· Perform and execute operating system, hardware and software installations in Windows environment.

· Accurately identifying, repairing, resolving, and documenting User technical issues relating to desktop environment.

· Local and network printer installation and troubleshooting.

· Troubleshooting and resolving software issues; re-imaging computers/hard drives.

· Install and move IT equipment.

· Performing asset inventory activities as needed.

Experience and Soft-Skills

· At least 1 years of experience in IT support service.

· Experience with Microsoft Active Directory.

· Window 7, 10 client operating system support experience.

· Microsoft Office 365, SharePoint and Azure cloud experience

· Experience with Apple devices is a plus

· Desktop application support like Microsoft Office and other standard end-user applications.

· Average experience of Window server support.

· Experience with network firewall, routers and switches is a plus.

· Experience with ticketing tools

· Ensuring requirements are met within agreed service targets.

· Taking ownership of issues through to resolution on all appropriate requests.

· Ability to work in a team and independently if required

· Ability to interact with customers so as to ensure that a polite, efficient and responsive service is delivered.

Language Skills

· English and French

· Other European languages is a plus

Contract length: 12 months

Contract length: 12 months

Job Types: Full-time, Contract

Work Remotely:

  • No
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Plazo: 10-01-2026

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