People Experience Manager BNL

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

How you will contribute

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Data management
• Leading teams, coaching and mentoring
• Managing performance driven by service level agreements and metrics
• Relationship management with a client focus
• Problem solving and analytical skills
• Communicating effectively, verbally and in writing
• Process management skills
• Working in a shared service organization a decided advantage

More about this role

Job specific requirements:

• 10 + y experience in HR
• Dutch speaking is a must
• Experience working in Manufacturing industry is pre
  

What you need to know about this position:

Vision, strategy & leadership

• Ensures global vision, brand and identity of People Services are tailored to the needs of BNL

• Collaborates across the BNL Market to ensure People Services strategy is aligned to the market needs and drives the implementation at Market level

• Provides guidance and leadership to the PE Advisors to support service delivery and manages consistency within the Market

• Provides leadership and direction to the BU Squad consistent of PE advisors and My Work & Life Events Advisors

Operational Delivery:

• Responsible for the end-to-end HR service delivery for the Market

• Acts as a key interface between the business unit and shared service centre; promoting self-service, flagging Market requirements to SSC and advising the Business on SSC support

• Leads Market Squads consisting of local People Experience Advisors, Talent Acquisition Lead/ Advisors as well as centrally located Employee Life Events teams to ensure Market needs are met in an efficient and effective way

• Leads and oversees Employee Relations service delivery where not supported by Shared Services/ delivered by the People Experience Advisors

• Promotes the HR operating model within the BU and seeks the right balance between efficient service delivery and tailored employee experience

• Acts as point of escalation for the Market Leadership Team

• Uses Market knowledge to identify specific Market requirements and applies this in service delivery

• Understands the wider support network including Capability team, EX team, Service Management, etc and works with them to satisfy specific BU requirements

Continuous Improvement:

• Responsible for application of the service delivery model and end-to-end process framework for the Market; driving continuous improvement through benchmarking, to provide efficient, effective, and compliant People Services, with a employee driven culture

• Takes a continuous improvement focus to ensure great employee experience for all employees within a Market as well as more and more efficient service delivery

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .

No Relocation support available

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels likeCadbury,MilkaandAlpen Goldchocolates,Oreo,belVita,LUandTucbiscuits, andStimorolandDirolgums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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