Sales Assistant

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Synapharm is a pioneer in chemical synthesis for a healthier future in the heart of Belgium.

Our landmark product, ATAMg(R), is an innovative, and scientifically proven bioavailable source of magnesium and taurine for overall wellbeing.

We also distribute vitamins and APIs to various partners in the food supplement and pharmaceutical markets.

As part of its expansion and the commercialization of a new Novel Food ingredient – Magtein-, Synapharm is seeking a Sales Assistant to join its team and contribute to the development of this new product offering.

Main Mission:

As a Sales Assistant – Magtein Customer Order Follow-upwithin the Synapharm sales team, you will be responsible for managing customer orders, providing administrative support, and ensuring smooth communication between departments and customers. Your role is crucial in maintaining the flow of commercial processes and ensuring optimal customer service throughout the order lifecycle.

Key Responsibilities:

• Order and Stock Management: Oversee the tracking of customer orders from receipt to delivery, ensuring product availability and managing returns or exchanges.

• Customer Communication: Maintain smooth communication with customers to address their needs and ensure satisfaction.

• Administrative Support: Provide support in updating customer databases, managing CRM systems, and assisting with reporting and client presentations.

• Commercial Support: Supply administrative and logistical assistance to the Business Development team in Europe and in the US.

Required Skills:

• Education: Bachelier degree (equivalent in Belgium), ideally in International Business, Logistics and Transport.

• Language Skills: Fluency in both French and English is required.

• Experience: Ideally, experience in an administrative/commercial role in the international trade, logistics and transport or pharmaceutical sectors.

• ERP Skills: Knowledge of Microsoft Dynamics Business Central or SAP Business One is a major asset.

• Technical Skills: Proficiency in Office tools (Excel, Word, PowerPoint) and CRM software.

• Interpersonal Skills: Strong oral and written communication, customer service orientation, and team spirit.

• Organization & Precision: Ability to handle multiple tasks simultaneously and meet deadlines.

Offer :

The successful candidate will join a dynamic and expanding company, offering an attractive salary and a pleasant, enthusiastic work environment.

Location: Liège Airport, Belgium

Working Conditions: Full-time permanent position (CDI) (Part-time work may be considered)

If you recognize yourself in this profile and are ready to take on this exciting challenge, we’d love to hear from you! Send us your CV along with your cover letter by email toinfo@synapharm.com