Senior Business Analyst

Contenido de trabajo

TUI Group is the world’s number one integrated tourism business. Airline IT’s Customer Services is a global team within TUI Airline IT responsible for Inflight Service Applications. In Airline IT, we are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

The Senior Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the Senior Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.

ABOUT THE JOB:

As a Senior Business Analyst, you are part of a cross-functional team that delivers applications and IT services for the Inflight Services area in TUI Airlines from conception to operation. You will collaborate with solution architects, delivery managers, data engineers and software developers, to plan, deploy and test new releases within the given system architecture and customise the systems in coordination with customers or application developers.

You will be responsible for creating dashboards and reports and supporting BI analysts with the understanding of business and data requirements. You will analyse existing systems in terms of performance, utilisation and degree of utilisation as well as advise customers or application developers on cost optimisation, tuning potentials and performance effects. You will be accountable for supporting activities for Inflight service solutions and for second level support of the supply chain/caterer applications (BAU)

You will be responsible for evaluating solution options, consulting with stakeholders to define and articulate business needs in a way that enables the design and delivery of technical solutions that will add value across TUI global platforms and services. As part of your role, you will have a deep understanding of TUI products and systems, business models, processes and their link to business capabilities. You will define and document new business, user and system requirements, considering any impacts to upstream/downstream services. You are able to provide business analysis for multiple delivery teams and work closely with the Technology Lead to prioritise and manage complex backlogs.

As a Senior Business Analyst, you distil the needs of business and using your excellent collaboration skills you support your team to deliver the best solutions to our customers’ needs. You are commercially astute, focusing on solving business problems in the best way and are well-connected across the domain, within the broader TUI community and relevant Communities of Practice.

You love to work in an international, multi-cultural team. You challenge constructively and have high expectations of yourself and others. You always drive for excellence, ownership and self-organisation at team and personal level. You regularly coach, guide and develop more junior colleagues. You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.

Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

ABOUT YOU:

• Excellent analytical skills and commercial acumen. Adept at understanding complex problems and communicating findings to technical and non-technical stakeholders
• Collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure
• Experience in working across multiple complex products/services/system domains
• Proficient at using requirements elicitation methods including business process modelling (BPM), UML, test/use cases and prototyping
• Deep knowledge in and extensive experience with creating, analysing and validating detailed functional specifications and elements of systems design; including data rules, business rules, wireframes or other detailed deliverables that articulate how a business need should be satisfied
• Experience in coaching more junior colleagues
• Strong track record of successfully using requirements elicitation and communication techniques including workshop facilitation, documentation analysis, interviewing and brainstorming
• Strong knowledge of SQL and understanding of how data is collected and analysed, strong data warehouse knowledge and experience with data tools like Tableau
• Customer centric, passionate about delivering great digital products and services
• Passionate about continuous improvement
• Open minded, inquisitive, life-long learner
• Comfortable with ambiguity, highly autonomous
  
  

About Our Offer

• Competitive salary
• Pension scheme and life assurance
• Generous holiday entitlement & holiday discounts
• Forward thinking ways of working
• TUI time off, purchase of additional holiday entitlement
• Excellent rates with foreign exchange and discounts with retailers
  
  

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email recruitment@tui.co.uk