Senior customer service representative

☞ Adecco

Ver: 120

Día de actualización: 16-11-2025

Ubicación: Hoogstraten Antwerp

Categoría: Producción / Operación

Industria: HR personeel

Tipo de empleo: Tijdelijk

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Contenido de trabajo

The senior CSR will provide excellent customer service and more. He/She will be an operational mediator between our customers and the different internal departments to guarantee daily operations. The senior CSR is involved in new projects from start and is responsible for a smooth launch of new products. He/She will build a strong relationship with the designated customers to understand their needs and anticipate accordingly.
The senior CSR will manage the larger accounts, independently, and will take overall responsibility on a daily base.

Main Duties and Responsibilities:
  • Take full ownership of daily operations (order entry, container planning, production & sourcing coordination, shipping arrangements, stock & delivery follow up, etc).
  • Follow up of invoicing, payments, ACR with customers and internal departments
  • Forecast and demand management. Work close with customers, analyzing forecast versus actual purchases. Preventing shortages or nonmoving stock by arranging adequate phase in/out of new products.
  • Follow up, report & action on the Service Level Agreements contractually agreed with customers.
  • Manage and be responsible for the introduction process of new product / concept launches. Starting with item creations followed by a delivery plan, meeting customers deadlines.
  • Coordinate operational calls/meetings in & externally, leading the action points and follow up with all departments & customer to meet introduction expectations
  • Handle product complaints until a proper solution is found, including customer communication and coordination with internal quality department and others.
  • Manage an open, pro-active, commercial and professional communication towards your customers on a daily basis and respond timely to urgent operational questions.
  • Customer visits and networking.
  • Motivate and inspire the internal stakeholders to continuously improve and deliver the customer requirements
Profiel • Able to build effective working relationships with customers, service partners and colleagues
  • Focused on continuous improvement and able to develop ideas into action.
  • Able to communicate at all levels of the organization.
  • Self-motivated, resilient, results focused and action oriented.
  • Good relator and able to think and act flexibly.
Technical Skills: (Certification, Licenses and Registration)
  • Literacy in Microsoft Windows, Microsoft Office 365:
  • High proficiency in Outlook, Excel, PowerPoint,
  • ERP systems like Triton, Magic, SAP
Language / Communication Skills:
  • Excellent language skills, fluent in English, Spanish is a plus Aanbod What do they offer you?
  • An interesting gross salary.
  • Extra benefits including meal vouchers, annual premium, pension savings, social subscription...
  • After a successful interim period, you will receive hospitalization insurance for all family members living with the employee.
  • An interesting, international challenge with a major player.
Interested? Apply online or contact boukje.plompen@adecco.be directly
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Plazo: 31-12-2025

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