Senior Customer success & engagement partner – AI & Turf Sports Performance

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At Maya Global, we are shaping the future of AI-powered solutions for sports infrastructure and sustainability. We believe in empowering our clients with cutting-edge insights to optimize their performance while reducing their environmental footprint.

This role is not just about managing customer relationships; it’s about building and scaling a function that drives long-term impact. We are looking for someone with a strong entrepreneurial mindset, an ability to thrive in a fast-moving environment, and a deep motivation to create value for our users.

Why Join Us?

• A Strategic Role: Work closely with the leadership team to structure and scale a world-class Customer Success function.
• Impact & Growth: Shape the way our clients adopt and benefit from AI-powered insights while helping Maya Global expand its reach.
• Entrepreneurial Journey: Be part of a dynamic scale-up where those who invest themselves fully can grow into leadership roles and be rewarded accordingly.

Your Key Responsibilities

• Own & Scale Customer Success: Drive customer adoption, engagement, and retention, ensuring users extract maximum value from our platform.
• Act as a Strategic Partner: Develop a deep understanding of client needs and proactively propose solutions that enhance their experience and performance.
• Bridge Between Customers & Product: Gather insights and work with Product & Tech teams to ensure that our AI-driven solution continues to evolve based on real user needs.
• Implement Best Practices & Processes: Help define and refine CSM playbooks, onboarding strategies, and proactive engagement frameworks to increase efficiency.
• Expand Revenue Opportunities: Collaborate with Sales to identify upsell and expansion opportunities, turning customer success into a key driver of growth.

Who We Are Looking For

• Entrepreneurial & Proactive: You don’t just execute; you think ahead, anticipate challenges, and drive initiatives.
• Customer-Obsessed: You deeply care about delivering value and crafting a best-in-class customer experience.
• Data-Driven & Analytical: You are comfortable analyzing usage patterns, customer health metrics, and feedback to drive decisions.
• Strong Communicator: You know how to influence, persuade, and guide customers towards success, while also working cross-functionally with teams.
• Tech-Savvy & Fast Learner: Prior experience in SaaS, AI, or sports technology is a plus, but an ability to adapt quickly to new technologies is a must.
• Fluent in French & English; Dutch is a strong plus.

What We Offer

• An exciting scale-up journey where your work directly contributes to the company’s long-term success.
• The opportunity to shape and lead a strategic function with high visibility.
• A flexible and entrepreneurial work environment where you can take ownership and make an impact.
• A competitive salary with strong growth opportunities based on performance and contribution.

If you’re looking for a challenge beyond just a job title—one where you can build, innovate, and grow—we’d love to talk.