Senior Global Process Owner

☞ NGA Human Resources, an Alight company

Ver: 140

Día de actualización: 26-11-2025

Ubicación: Brussels Brussels Capital

Categoría: Gerencia ejecutiva Producción / Operación

Industria: Information Technology Services Computer Software Financial Services

Posición: Director

Tipo de empleo: Full-time

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Contenido de trabajo

Virtual,Permanent

The Role

As a Senior Global Process owner, you are part of Service Delivery Architecture team and responsible for designing how Alight’s service offering will be delivered to our clients in the best, fastest and smartest way. The focus is to design the global process standards, translate these standards in system configuration standards and develop the proper end user guidelines and procedures. The specialist area we are looking to strengthen the global team with is CoreHR and Payroll.

The Key Responsibilities Include, But Are Not Limited To
  • Own the translation of these global process standards into system configuration standards
  • Own the design of global service process standards in line with Alight’s requirements and industry best practices
  • Own the development of global desktop procedures, operational guidelines and templates, and key stakeholder briefing packs
  • Own the approach for deployment of new and improved process standards and solutions
  • Own definition of user requirements to enable the development of functional and technical specifications by the products team, user experience team and global technology team
  • Own engagement with key internal stakeholders to enable the development of their deliverables based on Alight’s global service standards
  • Own the collection of data points that allows identifying value and non-value-added process and system steps
  • Support the definition of Alight’s strategy and roadmaps for the Products organization
  • Educate internal and external stakeholders on our global service standards and product features
  • Represent Service Delivery Architecture as part of sales/pre-sales efforts as appropriate
  • Contribute to any project across the Products organization when needed
Skills And Experience
  • Bachelor’s or master’s degree or equivalent combination of education & experience
  • Profound knowledge of all aspects of your domain expertise
  • 8+ years of operational experience within the requested domain expertise
  • 4+ years of experience in operations outsourcing experience
  • PC Literacy – Word, Excel and Power Point, MS Visio and/or other Process Flow software (advanced level)
  • Experience in HRIS systems (euHReka, Success Factors, Workday, Peoplesoft, Oracle Fusion) and/or payroll systems
  • Ability to work self-sufficiently on assigned tasks and to accomplish assignments with little to no supervision
  • Superior language proficiency in English
  • A systematic approach to problem-solving with a desire to create a better future for our associates and clients (design thinking)
  • Excellent written and verbal communication & interpersonal skills
  • Strong analytics skills
  • Client and quality-focused
  • Ability to negotiate skillfully to achieve the right outcome for all parties including management, senior leaders, and customers
  • Ability to collaborate and work in a global team environment across different geographies (teamwork) as well as to work independently and make sound decisions
  • Detailed knowledge of (Alight) contract standards
  • Certification(s) related to your area of expertise such as CIPP, APA, COPC, GPHR, SPHR, Lean Six Sigma, design thinking and project management methodologies
Alight offers you the opportunity of building a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. As a business, we have a clear sense of who we are, where we’re going and how we’re going to get there. At Alight, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to Alight and discover what A World of Opportunity can mean for you.

About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centres deliver an unrivalled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.
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Plazo: 10-01-2026

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