Senior Technician CSD

☞ Systems Planning and Analysis, Inc.

Ver: 160

Día de actualización: 16-11-2025

Ubicación: Mons Hainaut

Categoría: Alta tecnología IT - Software

Industria: Defense Space Manufacturing Aviation Aerospace Component Manufacturing Armed Forces

Posición: Associate

Tipo de empleo: Full-time

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Contenido de trabajo

Overview

Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision makers in the Federal Sector. We do state of the art work and have a cadre of outstanding professionals on our team.

SPA has an immediate need for a Senior Technician CSD to provide contracting services to NATO!

Responsibilities
  • Perform end-user support by providing timely and accurate IT Service Desk services such as incident
  • management . problem escalation, remote assistance training and end-user guidance on NU. NR and NS network
  • Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second- , line support in case of performance degradation or downtime
  • Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
  • Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
  • Ensure timely provisioning and maintenance of client software ranging from standard office
  • automation software to specialized business applications including custom NATO software applications
  • Perform On-Call level 1 service support either remotely or on site.
  • Performs other duties as may be required
Qualifications

REQUIRED QUALIFICATIONS
  • At least 1 year of recent experience, related to IT Service Desk functions
  • Detailed knowledge and working experience of Microsoft Windows Operating Systems (Windows?)
  • Detailed knowledge and working experience of the Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007/Lync2010)
  • Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007/2010 from an end-user perspective
  • Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS)
  • Service minded attitude with a strong interest in working directly with users
  • National from one of the 30 NATO Nations
  • In possession of an active National and/or NATO Secret security clearance
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Plazo: 31-12-2025

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