Technicien Helpdesk

☞ AMA Associates

Ver: 135

Día de actualización: 16-11-2025

Ubicación: Saint-Gilles Brussels Capital

Categoría: IT - Software IT - Hardware / Redes Tecnologías de la información Gerencia ejecutiva Mecánica / Técnica Mantenimiento

Industria:

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Contenido de trabajo

Role Description :

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Required Responsibilities :

  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Follow up with customers and users to ensure complete resolution of issues
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Resolve technical problems with Local Area Networks and Wide Area networks
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates
  • Help update training manuals for new and revised software and hardware
  • Train computer users as necessary

Skills and Expertise :

  • Bachelors degree preferred
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Experience researching, analyzing and interpreting automated system problems
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support
  • Oral and written communication skills, learning skills, adaptability
  • Problem analysis, problem-solving
  • Planning and organizing

Job Types: Full-time, Permanent

Language:

  • Néerlandais (Preferred)
  • Français (Preferred)
  • Anglais (Preferred)

Work Remotely:

  • Yes
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Plazo: 31-12-2025

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