Tier II Technician

Essential Functions and Job Responsibilities:

The successful candidate’s core responsibilities will include, but not to be limited to:

• Providing second-tier support to end-users for PC, servers, applications, and hardware as part of
  USAG Garrison IMO, Respond and handle problems that the first-tier of help desk support is
  unable to resolve.
• Works to restore IT services and/or identify and correct core problem.
• Simulates/recreates user problems to resolve operating difficulties; provides
  recommendations.
• Supports fielding, management, configuration, repair, and system programming aspects of
  hardware desktop & laptop support in an enterprise setting.
• Supports Army users with Windows 10 Professional issues, and Microsoft Active Directory
  accounts.
• Provides support for mobility devices including device configuration, issuance, registration, and
  accountability.
• Interacts with NEC, USAREUR, and other IT support organizations to de-conflict technical
  requirements and support issues.
• Administrative support includes maintaining and updating equipment inventory.
• Furnish customer-orientated Technical and computer administration support to IMCOM-E users
  to include all networked (NIPRNET, SIPRNET, and MPE) and Closed Restricted Network (CRN)
  desktops, laptops, printers, scanners, mobile devices, and multi-function devices.
• Monitor help desk ticket queues, create tickets as needed, manage Storage, folders and
  permissions.
• Provides system monitoring, outage reporting, outage case investigations, notifications of
  outages, and support remediation efforts.
• Transport, store, track deploy, and maintain IT hardware, software, software licenses as
  directed.
• Technicians will obtain a Courier Card from the Security Manager to transport classified
  equipment support property accountability by managing and performing inventories, prepare
  equipment for end-of-life disposal/turn-in which includes the removal of all data from
  equipment before disposal.
• Technicians support users with the instantiation of VTC conferences on NIPR, SIPR, and MPE
  networks, attend VTC’s upon request, respond to technical issues during VTCs and provide
  support to VTC conferences outside of the Hours of Operation.

Minimum Requirements:

• Extensive experience with Windows 10 Professional, and Microsoft Active Directory.
• Computer literacy in Windows7, MS Outlook, MS Outlook Calendar, Excel, PowerPoint.
• Strong critical thinking skills that facilitate expedient problem solving.
• Strong communication skills.
• The ability to effectively communicate technical matters to a non-technical audience.
• Hardware/software maintenance skills.
• Ability to multitask while staying focused in a fast-paced competitive environment.
• Knowledge of mobile devices.
• Experienced in the use of remote access applications.
• Able to work in a team environment.
• Able to resolve technical issues within the policies and guidelines provided.
• Excellent customer service skills.
• Be able to pass a background check and have an active Secret Clearance in JPAS.
• 10 plus years of experience.
• Education: MA/MS or BA/BS w/12+ Yrs. Exp. AA/AS w/14+ Yrs. Exp (Degree required).
• Certification Requirements: Security + or other IAT Level II Baseline (on hire) / CE (within 6
  months).

Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry’s most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.

PSI is an Equal Opportunity Employer.
All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
NOTE TO JOB SERVICE: VEVRAA Federal Contractor requesting priority referrals of Protected Veterans.