Field IT Specialist

Job content

We are hiring new team members in our Field IT team located at Liège Airport.Come join us in a multi-cultural, multi-language environment spanning all over the world, using modern technologies to deliver the FedEx Purple Promise. Learn what is required to support the packages you receive so quickly. Get involved into incident management. Support users with their numerous requests. Participate in continuous IT modernization projects.Job Description

• Interacting with end users (both by phone and in person)
• Learn to configure and troubleshoot industrial equipment and specific software
• Log and follow tickets on our tracking tool
• Proactively monitor the estate
• Assist with different installation tasks in the facility
• Read and write troubleshooting procedures
• Perform various tasks related to users requests, from user creation to department move
• Reload computers through SCCM and make them compliant with our Infosecurity policy
• Identify and locate non-compliant clients and find the owner to fix

Profile We’re Looking For Is

• Junior/medior profile in IT Support
• Fluent French and English
• Windows-based skillset
• Analytical + problem solving skills
• Customer focus
• Good communication with end users
• Autonomous and proactive
• Fun to work with

Contract Type

• Work in shifts (day/night)
• CDI - Full Time position
• On-site

What do we offer ?

• Attractive compensation package
• Mealvouchers
• Hospitalisation insurance
• Monthly dedicated training time
• Great career opportunities

Recruitment Process

• Résumé screening
• Phone screening
• Panel Interview

Our local Field IT team is friendly and fun to work in. FedEx is an environment where you strengths and efforts are rewarded: a career progression plan, a modern learning platform where you can choose in which area to train yourself, frequent opportunities to become a specialist for specific technologies or areas, etc.We are looking for candidates enthusiastic about the job and eager to learn the specifics.Checking all the boxes described above is not mandatory.If you are wondering if this is for you, let’s talk about it.Additional Information Posting Date: 08-August-2023FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for allOur CompanyFedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.Our PhilosophyThe People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.Our CultureOur culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.