Client Relationship Manager

Digital at scale and speed
Our clients want to put digital to work to keep up with new pressures in their industry, or to leapfrog competition. But an organization of size and reach requires an intelligent, tactical approach that truly transforms the way business gets done across your hundreds of systems without disrupting business as usual for your millions of customers.

Cognizant helps rethinking how companies create value everywhere in their business.

Your challenge, your passion, your path
For leading our growth in the broader BFS & Insurance Industry sector we are recruiting a Client Relationship Manager to manage the customer relation, running engagements & sales.

The Client Relationship Manager will be fully responsible for financials, relationship appreciation and transformation of the business towards Digital.

You will get an opportunity to build upon a very strong existing business and long-term relationship with the client, interact with senior IT and Business stakeholders of this client and jointly derive the business transformation plans to help us grow with the client.

Key Responsibilities of the role

• Manage existing clients
  • Build and maintain strong relations within Business and IT stakeholders
  • Lead tactical meetings and represent Cognizant in steering/review meetings with the client
  • Provide and manage escalation management
  • Create and execute account plans
  • Own the P&L and targets on key metrics (eg. customer satisfaction, team satisfaction etc.)
• Build new business
  • Own the growth targets
  • Analyze the client’s strategic agenda, identify opportunities and convert these into business
  • Identify and position solutions/offerings
  • Drive the sales process
• Collaborate with other service and Insurance industry groups within the organization
• Collaborate with alliances/partners and create joint value propositions

Skills & qualifications of the candidate

• The ideal candidate has an academic education, post-graduate degree, preferably an MBA
• Extensive knowledge of IT / Digital technologies, domain specific knowledge of the industry and a strong network/contacts in the same sector
• At least more than 10+ years of working experience, of which at least 5 years of account management of client businesses (€M7+) and client relationship experience at senior level
• Has been exposed to global service delivery models and has the ability to work in multi-cultural teams
• Excellent verbal and writing skills in English, knowledge of Dutch/French preferred
• Ability to independently identify and manage a portfolio of strategic initiatives that help the client achieve their business goals
• Ability to develop and maintain client relationships across various levels in the client organizations, especially at CxO / CxO-1/-2 level
• Excellent consulting and presentation skills

Employee Status :Full Time Employee

Shift :Day Job

Travel :No

Job Posting :Jun 23 2023

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.