Client Services Liaison

Job Title:Client Services Liaison

Division:

Euroclear’s Collateral Highway is the world’s first neutral and global architecture infrastructure for collateral management. We optimize access to liquidity for our clients. We connect our clients to one of the world’s largest pools of collateral and counterparts.

We help our clients to mobilize assets across borders and time-zones without compromising on security. Our clients trust us to mobilise more than €1 trillion daily. As regulations and markets shift, our clients need to have the right collateral in the right place at the right time. They need to respond to opportunities and risk quickly without compromising on security, liquidity and balance sheet priorities.

Euroclear’s Collateral Highway lets our clients mobilise their collateral across borders, providers and time zones using our neutral and global open architecture infrastructure for collateral management.

We are an operationally robust, resilient and financially secure partner, clients rely on us to invest continually for the long term, anticipating how changing regulations, technology and globalisation will affect their needs in the future.

Euroclear Bank is a long-established leader and innovator in Collateral Management and we are looking for experienced professionals to join our team of Collateral Account Managers. We offer a challenging client relationship management role in the fast changing environment of collateral management and our internal training path covers all of the Euroclear Collateral Products. We also provide opportunities to attend external industry courses to train our people on the role of collateral management in the international financial markets.

Role and Responsibilities

As a Collateral Account Manager you are the owner of the Operational Collateral Relationship with a key client or a portfolio of clients and will be the main point of contact.

You will be accountable for:

• Building and maintaining the relationship
• Understanding the business profile and needs of your client portfolio and representing them internally
• Awareness, monitoring and proactive follow-up of your client activity across different collateral products
• Ensuring client satisfaction by providing added value services to your client
• Supporting your client with specific portfolio analysis in order to optimize collateral allocation
• Acting as external and internal facilitator for any ad hoc escalations
• Keeping your relationships aware of all new services and changes that impact their activity with Euroclear Bank

Required Qualifications:

• 1 to 2 years of experience in a sales, business development or customer service role
• Genuine team player
• Understanding of financial markets and knowledge of securities
• To be successful in this highly demanding yet rewarding role you will need to demonstrate the following skills:
  • Strong proven relationship management and communication skills
  • Right attitude and character to interact with customers
  • Excellent command of spoken and written English
  • Strong client focus and can-do attitude
  • Ability to prioritize and multi task
  • Ability to work with short deadlines
  • Ability to work in a fast paced environment and adapt to change
  • High level of resistance to stress

New ways of working:

At Euroclear we believe in an ideal balance between office and remote work toward business, team and individual needs, enhancing more flexibility, trust and individual accountability. The role has flexible working schedules from 9.am to 19.00.

What we offer:

• An excellent opportunity to practice and develop your talents in a highly professional international environment.
• Working closely with inspiring, supportive and engaged colleagues from 80+ different countries, interacting with many stakeholders at all levels across the organization.
• A learning and development focused environment with an emphasis on knowledge sharing, training, and reskilling.
• We’re agile, we’re growing and so will you!"

"Great Place to Work for All

We believe that our people are our strength. The diverse talents that our employees bring to the table, are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of their race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique.if you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process."