CRM Manager

le contenu du travail

Our client is a pharma leader that just recently celebrated their 75 year as a enterprise. They have offices in 28 different countries spread out over Europe, Latin America and the US with headquarters in Germany.This team is growing and not only in the size of the team, volume of business and digital maturity but also in agility and human talent. In this context, they are hiring a CRM Manager!

As a CRM Manager you will be responsible for the local commercial platforms for all the countries of the cluster: France, Belgium, Netherlands and Luxembourg.

Key responsibilities:
Develop customer strategies in order to improve first-party customer data capture and optimise Customer Lifetime Value.

Operate technical campaign management by ensuring that Marketing strategies and tactics are transformed in delivered campaigns and

Manage campaign and channel performance to deliver expected customer experience

Operate local CRM by implementing evolutions, promote good usage and best practice across the cluster, ensure strategy are executed

Implement campaign workflows across the customer journey into the span of marketing automation and e-delivery omnichannel operations

Provide insights on Customers”commercial” behaviors and help to build and enrich the customer journey knowledge to provide a better Customer experience

Is this you? Yes if:
You have previous experience with Veeva

You have an affinity with the Pharma industry

You have a strong understanding of CRM principles and omnichannel consumer experiences

You are able to cooperate in teams in a cross functional & cross-department environment.

You can critically evaluate complex business issues in order to develop customer-centric solutions.

You have attention to detail, strong planning and organizational skills.

You have proven your ability to translate data and analyses into consumer-centric CRM strategy.

You speak French. Other languages such as English, Dutch, French, German, … are a plus.

You can effectively manage multiple priorities.

What’s in it for you?

A fantastic candidate experience with Ariad. We’d love to meet you and guide you in a fantastic way through the recruitment process.

A competitive salary with extra-legal benefits.

A company that put people first and will support you on your personal and professional growth plan.

A thorough on-the-job training at the start of your employment to ensure personal growth.

A challenging and autonomous job in a stable, internationally listed pharma company with a pleasant company culture