Customer Care Team Lead Horeca & Bakery

☞ FrieslandCampina

Vue: 145

Jour de mise à jour: 02-12-2025

Localisation: Lummen Limburg

Catégorie: nourriture et boissons

Industrie:

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le contenu du travail

In the customer care team of FC Professional, we are looking for an enthusiastic Customer Care Team Lead who loves to work in an ambitious environment where you can combine your customer obsessed mindset and communication skills to realize agreed service level and flawless customer experience.

As team lead for the FC Professional, you will be part of the Customer Care leadership team within the Customer Supply Chain organization of Professional and you will occassionally travel to other RFC locations (mainly Amersfoort).

FrieslandCampina Professional develops, produces, and commercializes a range of dairy products with added value, targeted at professional customers such as bakeries, fast food chains, hotels, restaurants, catering companies as well as industrial food companies across the globe.

Wat we vragen

To be successful in this position, you are/have:
  • Minimum 4 years of experience in customer service, preferably in the FMCG sector
  • Minimum 4 years of experience in team coordination
  • Thorough knowledge of Supply Chain processes within the FMCG
  • Extreme drive towards customer satisfaction and balance against operational excellence
  • Excellent Communication and Influencing skills
  • Being able to determine your message in different cultures and types of markets
  • Results driven mindset
  • Eager to continuously learn & improve and take ownership for implementing solutions
  • Team player
  • Fluent in Dutch and English, written and spoken; other languages are a plus
  • Knowledge and experience of SAP system, Microstrategy, MS Office is a big plus
  • Experience in project coordination and/or management & process management is a plus
  • Willing to travel (if required)

Wat we bieden

Your salary is based on the weighting of your job, your experience and training. FrieslandCampina offers not only a competitive salary, but also training and education on the job because it’s important for our people to continue to grow. After all, your development is not only good for your career; our products also benefit from it. The mutual exchange of knowledge between colleagues is also evident on the work floor. It is, after all, the most effective way to learn.

Vacaturetekst
In this position you will be responsible for:
  • Leading/coordinating a Customer Care team (15 to 20 people) of Horeca & Bakery
  • Determining priorities within customer care team and steering team accordingly
  • Managing team workload, solving issues, and escalating when necessary
  • Making daily work planning and dividing important tasks among team members, whilst managing daily deadlines
  • Aligning with stakeholders in different countries & different locations
  • Correctly registering employee administration of own team (e.g., working hours, sickness)
  • Supporting with daily operating tasks to create a smooth and efficient order to cash process and a high customer satisfaction
  • First level of escalation in case of operational or customer issues
  • Ensuring high level of customer satisfaction; being service owner E2E for Horeca & Bakery scope within Professional BG and ensuring performance control system is in place, Reporting service levels, explaining gaps & taking initiatives to steer on increasing the result
  • Setting up and executing a team year plan based on the department / Customer SC year plans together with the Customer Care Lead
  • Driving continuous improvement (including working cross-departmentally), understanding & challenging supply chain processes
  • Ability to manage and lift capabilities within own team
  • Managing information: Provide reports & insights at request or at own initiative regarding quantitative and qualitative developments
  • Aligns with the other Customer Care Team Leads about an excellent execution and one uniform way of working for all Customer Care colleagues
  • Working together with Logistics Account Manager on customer specific topics to optimize processes and ensure excellent customer experience
  • Managing small initiatives and projects
Ons team
Zie alle collega’s op LinkedIn

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it’s not just about what we do, but who we are.We value talented people from any background who want to contribute to something bigger than themselves. We encourage all our 22,000 employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.FrieslandCampina Professional develops, produces, and commercializes a range of dairy products with added value, targeted at professional customers such as bakeries, fast food chains, hotels, restaurants, catering companies as well as industrial food companies across the globe.

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Date limite: 16-01-2026

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