Customer Onboarding & Support Representative

Vue: 125

Jour de mise à jour: 26-11-2025

Localisation: Brussels Brussels Capital

Catégorie: Conseil / Service client IT - Logiciel

Industrie:

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

Key Result Areas

Creation and maintenance of onboarding documentation and apply transition information adaptations to the relevant systems
Adapt or create internal process and procedural documentation i.e. Onboarding, KYC and support models
SME contact for internal teams regarding onboarding and KYC
Execute customer onboarding and KYC activities
Coordinate testing regimes -Where appropriate ensure the customers are set up in the necessary systems, ensure the necessary environment access is permitted, ensure the necessary environments are prepared for testing and validation. Gather feedback and report to the relevant internal/external parties
Manage suppliers where appropriate to ensure operationally they fulfil their contractual obligations
Create training programs according to organizational needs
Create training documentation
Deliver both internal and external training
Facilitate the release scope definition process. Control scope content.
Liaising with all parties involved in the development, build and test to construct a viable release package
Reporting throughout the release cycle to internal and external stakeholders
Active participation in the planning of future releases and in the approval of release deployment and/or rescheduling

Requirements

Expertise

Bachelor degree or equivalent by experience
Excellent administrative skills
Stress resistant
Good negotiating and facilitation skills
Ability to adapt to change
Good presentation skills
Client service oriented and highly Customer focused
Effective communication and reporting skills
Project management basics (execute organizational (planning) and follow-up activities)
Tri-lingual French, Dutch, English preference is for a French native speaker

Technical Knowledge

ITIL V3 certification an advantage
Knowledge of toolsets such as Siebel, Jira, MS Dynamics CRM, SharePoint, Confluence are an advantage

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