Customer Service Analyst

☞ Procter & Gamble

Vue: 135

Jour de mise à jour: 16-11-2025

Localisation: Brussels Brussels Capital

Catégorie: Autre

Industrie: Manufacturing

Type d’emploi: Full-time

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le contenu du travail

Do you want to work on iconic brands like Vicks, Uricran, or Omnibionta?Have responsibilities and a rich career with rapid prospects for development? Then, theSupply Chain function at P&G Health is for you! You will join a dynamic company with a strong team spirit, that will heavily invest in you and your training.

By joining P&G, you will be given responsibilities as of Day 1.You will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities. You will evolve in a dynamic and supporting work environment where employees are at the core. We value every individual and encourage initiatives, promoting agility and work/life balance.

YOUR CONTRIBUTION TO P&G’S SUCCESS:

As a Customer Service Analyst for our P&G Health organization, y ou will take on a c ustomer facing role and be the contact person for assigned customers related to their orders, deliveries, returns & complaints. You will interact with customers as an ambassador of P&G Health, ensuring a strong relationship and trust are maintained!

Your responsibilities:

  • Manage order entries for all pharmaceutical customers (Wholesalers, Hospitals, Pharmacies) and back-orders
  • Handle complaints and returns according to internal procedures
  • Follow and assure the Customer Approval Management in accordance with the internal procedures
  • Answer queries from customers and sales representatives through qualitative and timely response
  • Initiate credit note process
  • Work closely with the transport providers to ensure on-time, complete and qualitative delivery
  • Collaborate with accounts receivable regarding dunning/Cash collection & credit management

Qualifications

We are looking for:

  • Very good understanding of sales & order management processes
  • Bachelor degree in a relevant field
  • Proficient in Dutch, French, and English
  • Knowledge of SAP
  • Functional knowledge of warehousing & transportation
  • Ability to work in a multi-functional environment
  • Organizational and time management skills
  • Ability to work in a changing, fast, and dynamic organization while maintaining strong controls and attention to detail

We are offering a 1.5 year fixed-term contract from June 2022 until November 2023.

About Us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas!
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Date limite: 31-12-2025

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