Customer Service Coordinator BENELUX

Metsä Board

www.metsaboard.com

Metsä Board is a leading European producer of premium fresh fibre paperboards. We focus on lightweight and high-quality folding boxboards, food service boards and white kraftliners. The pure fresh fibres we use in our products are a renewable resource, traceable to origin in sustainably managed northern forests. We are a forerunner in sustainability, and we aim for completely fossil free mills and raw materials by 2030.

Together with our customers we develop innovative packaging solutions to create better consumer experiences with less environmental impact. In 2020, our sales totalled EUR 1.9 billion, and we have about 2,400 employees. Metsä Board, part of Metsä Group, is listed on the Nasdaq Helsinki.

We are looking now for a temporary

Customer Service Coordinator

To join us in our BENELUX Customer Service Team. The position is a temporary replacement until 31.12.2022 and located at Metsä Board Benelux Office in Mechelen, Belgium.

Your role in the future Metsä

• To provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them
• To handle customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation
• To keep all customer records and documents orderly filed and stored ensuring easy access and traceability
• To maintain customer master data, customer profiles and other customer information
• To take all actions to ensure that customer promises and agreements are kept
• To monitor and keep the age, level and rotation of stocks of own customers/accounts within agreed limits
• To follow-up credit limits and payment behavior of own customers/accounts together with sales and credit management
• To provide sales support as appropriate
• To gather information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with own customers/accounts

What are we looking for?

• Fluent Dutch (Professional / Native) and English (Fluent - Professional) speaking and writing level. Any other language skills (E.g. French) would be an asset
• Experience in Customer Service roles
• Excellent verbal (“smile on the phone”) and written (mainly e-mail) communication skills
• Good document administration and organization skills
• Ability to remain calm and to think clearly and creatively and to prioritize actions in unexpected situations
• Tolerance to cope with stress and pressure
• Personality to anticipate, to use own initiative and to be proactive
• Knowledge of SAP to be considered an advantage
• Earlier experience in customer service preferable

Why Metsä?

If you believe in renewal, and want to contribute to responsible profitability, you are coming to the right place. Everyone of us contributes to the success of Metsä!

How does the process continue?

Submit your application using the link "Apply". Do it as soon as possible, as we will start processing the applications already during the application period. Include your CV and your salary request. The search is open until 17.01.2022.

We wish you luck!