Customer Service Coordinator (m/v)

Vue: 120

Jour de mise à jour: 16-11-2025

Localisation: Mechelen Antwerp

Catégorie: Administratif / Commis / Assistant Ventes

Industrie:

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le contenu du travail

Your role in the future Metsä

To provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them
To handle customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation
To keep all customer records and documents orderly filed and stored ensuring easy access and traceability
To maintain customer master data, customer profiles and other customer information
To take all actions to ensure that customer promises and agreements are kept
To monitor and keep the age, level and rotation of stocks of own customers/accounts within agreed limits
To follow-up credit limits and payment behavior of own customers/accounts together with sales and credit management
To provide sales support as appropriate
To gather information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with own customers/accounts

What are we looking for?

Fluent Dutch and/or French (Fluent - Professional / Native) and English (Fluent - Professional) speaking and writing level. Any other language skills (E.g. Italian or Spanish) would be an asset
Experience in Customer Service roles
Excellent verbal (¿smile on the phone¿) and written (mainly e-mail) communication skills
Good document administration and organization skills
Ability to remain calm and to think clearly and creatively and to prioritize actions in unexpected situations
Tolerance to cope with stress and pressure
Personality to anticipate, to use own initiative and to be proactive
Knowledge of SAP to be considered an advantage
Earlier experience in customer service preferable

Frans : Goed

Nederlands : Goed

Engels : Goed

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