Customer Service Manager

☞ DFDS

Vue: 140

Jour de mise à jour: 16-11-2025

Localisation: Ghent East Flanders

Catégorie: Administratif / Commis / Assistant Transport / Logistique / Entrepôt

Industrie:

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le contenu du travail

DFDS Logistics Ghent is looking for a customer service manager.


Main responsibilities

  • Daily management of customer service team(s)
  • Manage the order processing end to end, find best solutions in order to maximize profitability and customer satisfaction
  • Integral part of the team and able to actively support and act as backup in case of need
  • Develop and maintain relationships with customers, internal and other relevant 3rd party stakeholders
  • Main point of contact in case of escalation and coordination
  • Initiator and participant of ad-hoc projects for ongoing improvement
  • Drive digital initiatives to ensure targets are being met


Knowledge & skills

  • High focus on people’s well-being and satisfaction
  • Excellent interpersonal skills/team player, flexible mindset
  • Good coaching skills
  • Problem solving mindset/ability to manage conflicting priorities
  • Several years of experience in transport and logistics


Please send your application and CV directly to jobs.belgie@dfds.com no later than 31 January 2022.

If any specific questions about the content of the role, please contact Ralf Kohlen, Route Director on ralf.kohlen@dfds.com


Application deadline:

31/01/2022

Expected Start Date:

asap

Location:

Ghent

Contacts:

Lisa van hende

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Date limite: 31-12-2025

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