Customer Service Manager

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Company Description

Noahs, founded in 2020, offers an innovative infrastructure for digital food in retail. Our technology platform connects stores to delivery apps, enabling instant digital sales. We provide a curated portfolio of delivery-optimized food concepts and modular kitchens for high-traffic sites. With over 90 live locations and active expansions across DACH, Nordics, and Benelux, Noahs assists retailers in unlocking new revenue streams without requiring kitchen expertise.

Role Description

This is a full-time hybrid role for a Customer Success Manager located in Liège, with some work from home acceptable. As a Customer Success Manager, you will ensure customer satisfaction, build and maintain relationships with clients, and drive customer retention. Your day-to-day tasks include addressing customer inquiries, resolving issues, analyzing customer data to improve service, and collaborating with other departments to enhance the customer experience.

Qualifications

• Strong Customer Service and Customer Satisfaction skills
• Proficient in Customer Retention and Relationship Building
• Excellent Analytical Skills to interpret and utilize customer data
• Excellent communication and interpersonal skills
• Ability to work both independently and collaboratively in a hybrid work environment
• Experience in the food retail or tech industry is a plus
• Bachelor’s degree in Business, Marketing, or related field