Customer Service Manager – VELUX (Belgium), Waver

le contenu du travail

Fulltime

“As a leader, you’re always aiming to overcome obstacles for your team and make things work. If you have both satisfied employees and satisfied customers, you have truly succeeded in the business.” Velux

What’s in it for you?

Do you want a job where you are responsible for the efficient processes and the promoter of the success of your team? Here you get the chance to sharpen your leadership and coaching qualities!

• Salary range is EUR 3800 – 4400 gross per month based on a full-time (40-hour) work per week;
• Holiday allowance is 92% of the monthly salary paid in June;
• A 13th month paid out in December;
• Meal Vouchers 7 EUR per working day;
• 250 EUR Eco Cheques on a yearly base;
• Monthly net expenses amount: 150 EUR/month;
• Company car;
• Company iPhone;
• Company applies for CCT90 on a yearly base (last year this was gross € 3.447,- per Employee);
• Additional hospitalization insurance for the whole family ;
• Additional Medical/ Dental insurance for the whole family ;
• Pension Insurance 8%;
• Disability Insurance 80%;
• Location: Waver (Belgium)
  

What will you do as aCustomer Service Manager?

As a Customer Service Manager you lead a team of 12 fte. You’re responsible for creating a high-performing Customer Service team by ensuring that you have the right people in the right place with the right skill set to achieve the goals;

• Ensure the team delivers excellent customer service to Dealers and End-Users, within areas relevant for the Market e.g.:
• Product advice/information
• Creation of/change to quotations, orders, deliveries and returns – complex or received via telephone
• Promotion of relevant campaigns
• Lead management
• Complaint handling – 1st level
• Proactively support the standardization of Operations tasks across markets;
• Take an active role in sharing learnings and best practices with peers across the region;
• Ensure performance reviews and 1:1 meetings are carried out regularly and consistently, feedback is shared with individuals and relevant coaching is carried out;
• Work collaboratively with peer group to achieve strong operational performance;
• Build a team which is adaptable, empowered and agile – able to respond to challenges and opportunities across the region;
• Create a team culture which is open, honest, respectful, and motivational with a high focus and emphasis on actions, accountability and results.
• Poor performance and behaviours issues are actively addressed, and individuals respectfully managed out of the team if they are unable and/or unwilling to live up to the standards and expectations required;
• Act as a leadership role model in the business – create a best-in-class standard for the CIC team through consistently acting with integrity, credibility and demonstrating constructive behaviours;
• Promote collaborative working with other teams and departments to optimize resources and ways of working;
• Professionally represent VELUX in all interactions;
• Recruitment in close collaboration with HR;
• Able to identify business opportunities through an in-depth knowledge of our customer needs.
• Ensure employees have the right tools and training to maximise the potential of every customer interaction and where appropriate create the opportunities to increase sales.
• Effectively update and interrogate relevant dashboards and reporting tools and embrace a data led decision making culture.
• Reports to Head of CIC (Region NWE)
  

What are your Valuez?

Most importantly, you are experienced in leading highly independent teams and delegating, developing and creating trust. You have a great empathy that is balanced with a thorough business acumen. In addition, you are highly motivated and you can work well with other departments (national & international). You see opportunities where others see problems.

• Leadership/Coaching qualification (desirable);
• Demonstrated experience in coaching and training others;
• Experience within a diverse customer service environment;
• Experience working in a process driven environment;
• Experience in remote working/management;
• First class communication skills – written and verbal;
• A good command of the English, French and Dutch and/or Flemish language;
• Excellent organization skills;
• Prioritization skills – ability to focus on the right things, for the right people at the right time;
• Ability to manage own time effectively to ensure maximum output and productivity;
• Occasional travel may be required out with normal base location (circa.10-12 days P/A).
  

Who will you be working for?

“Bringing light to life”. Working at VELUX means working for a company that ensures a sustainable, pleasant and healthy living environment. They do this by putting our core values Commitment, Mutual respect, Improvements, Local initiatives and Thoroughness into practice on a daily basis. VELUX is active in more than 40 countries and has more than 11,000 employees worldwide. You will be part of a team of 76 colleagues where customer focus and quality are central. Every year, VELUX invests nearly 50% of its profits in charities.

What does the application process look like?

• 1 interview with Valuez Recruitment
• 2 conversations at the table at VELUX
• Assessment
• Labour condition proposal
  

Functie-voorstel

• via de button "Solliciteer nu" op deze pagina.
• 06-38739566
  

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