Customer Service Supervisor

☞ Yusen Logistics (UK)

Vue: 130

Jour de mise à jour: 06-12-2025

Localisation: Herentals Antwerp

Catégorie: Direction

Industrie:

Type d’emploi: Full-time, Permanent contract

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le contenu du travail

Job Ref
87
City:
Herentals
Department
Land Transport
Salary
Status
Full Time
Type
Permanent
Hours
38.75

More details

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Yusen Logistics Benelux has branches in The Netherlands, Belgium, Luxembourg and Sweden. We have about 800 colleagues working on these locations.

What’s the job about:

The Supervisor Customer Service is responsible for the assigned team of Customer Service Employees and works as a team member on the Customer Service Department.

Main tasks:
  • To ensure the effective and correct functioning of the Customer Service operation and employees and an optimal service to our customers. To coordinate the operational activities and makes sure there is a correct financial administration.
  • Managing the Customer Service Employees;
  • Controlling the Customer Service processes;
  • Monitoring the correct usage and completion of procedures, optimize processes and procedures;
  • Maintaining existing and create new (customer specific) work instructions;
  • Managing escalations in cooperation with the Head of WGDS Benelux;
  • Supporting and performing operational activities;
  • Authorized to respond to (incidental) special customer requests in cooperation with the Head of WGDS Benelux;
  • Tuning and cooperating with the Planning Department (forecast and special requests);
  • Making reports, including KPI’s;
  • Controlling and executing correct calculations and invoicing;
  • Advising the head of WGDS Benelux concerning technical and operational issues pro-actively and on request;
  • Conducts appraisal talks and evaluates and manages daily work continuously;

Who are we looking for:

A great colleague to join our Customer Service Department and who possesses following qualities:
  • Bachelor level;
  • Experience in leading a team in a logistics environment;
  • Excellent people management and communication skills;
  • A strong analytical mind, combined with a pro-active attitude;
  • You thrive under a high paced environment;
  • You have a high sense of responsibility;
  • You are excited to be one of the pioneers in the innovation process;
  • Excellent knowledge of Dutch and English, French is an asset.

Why Yusen Logistics:

  • An informal and international working environment;
  • Excellent primary and secondary conditions, with respect for work-life balance;
  • The opportunity to grow.
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Date limite: 20-01-2026

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