Customer Success Manager (CSM)

☞ SPACEWELL | A Nemetschek Company

Vue: 108

Jour de mise à jour: 22-11-2025

Localisation: Antwerp City Antwerp

Catégorie: Autre

Industrie: IT Services IT Consulting

Niveau: Mid-Senior level

Type d’emploi: Full-time

Loading ...

le contenu du travail

We’re Hiring: Customer Success Manager (CSM)

Wilrijk (Antwerp), Belgium (Hybrid – 2 days/week on-site)

At Spacewell, we’re revolutionizing smart building management with cutting-edge SaaS solutions. To support our continued growth, we’re looking for a Customer Success Manager (CSM) to join our dynamic team in Wilrijk. Do you have a technical background, B2B SaaS experience, and a proven track record in Customer Success? This opportunity is for you!

Your Mission

As a Customer Success Manager, your mission is to drive customer satisfaction, retention, and expansion across a designated portfolio of B2B clients. You’ll be the trusted advisor, the technical expert, and the customer advocate, ensuring your clients thrive on the Spacewell platform.

You’ll work closely with cross-functional teams to deliver exceptional service, execute our customer success strategy, and help shape the future of our products by being the voice of the customer.

Key Responsibilities

  • Customer Onboarding: Deliver smooth onboarding experiences, identifying training or service needs to maximize first-time customer success.
  • Account Management: Build lasting relationships with key accounts, understanding business goals and aligning our solutions accordingly.
  • Product Expertise: Master the Spacewell SaaS platform to provide expert support, demos, and guidance.
  • Customer Advocacy: Promote successful customer stories through case studies, testimonials, and references.
  • Retention & Growth: Identify churn risks early and implement proactive strategies to improve satisfaction and retention.
  • Feedback Loop: Collect, analyse, and communicate customer feedback to product and marketing teams.
  • Usage Analytics: Monitor usage data to uncover upsell/cross-sell opportunities in collaboration with the sales team.
  • Performance Reporting: Track and report on customer health, success KPIs, and overall account status.

What We’re Looking For

  • Experience: 3+ years in Customer Success roles, ideally in SaaS B2B companies.
  • Technical Background: Ability to understand technical products and explain complex topics clearly.
  • Customer-Centric Mindset: A passion for delivering value and building relationships that last.
  • Analytical Thinking: Data-driven approach to problem-solving and decision-making.
  • Excellent Communicator: Skilled in stakeholder management and internal collaboration across sales, product, support, and engineering teams.
  • Adaptable: Comfortable working in a fast-changing, scale-up environment.
  • Team Player: Collaborative spirit with the autonomy to manage your own customer portfolio.

Success Metrics

  • Net Retention Rate (NRR)
  • Churn & Expansion Rates
  • Customer Health Score
  • Engagement & Satisfaction Levels

What We Offer

  • A competitive salary with a bonus structure
  • A full benefits package, including:
    • Company car
  • Meal & eco vouchers
  • Insurance coverage
  • Expense reimbursement
  • Hybrid work model – 2 days/week at our Wilrijk office, with flexible hours
  • 32 vacation days to recharge and unwind
  • The opportunity to work in a fast-paced, international tech company
  • A supportive, informal team culture that values collaboration and celebrates success
Apply now!

Please note: due to summer holidays, we kindly ask that applications be submitted by July 17 or again starting from August 12. Thank you for your understanding!”
Loading ...
Loading ...

Date limite: 06-01-2026

Cliquez pour postuler pour un candidat gratuit

Postuler

Signaler des emplois
Loading ...

MÊMES EMPLOIS

Loading ...
Loading ...