Customer Success Manager

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Bricsys ®, part of Hexagon, is the global technology company that creates the Bricsys® 24/7 project collaboration [cloud] platform and the BricsCAD® family of computer aided design (CAD) [desktop] products.

Bricsys ® 24/7 ensures that the right information is in the right hands at the right time to reduce risk and improve project productivity throughout the AEC lifecycle. An easy-to-use cloud platform, Bricsys ® 24/7 enables better collaboration, communication and coordination. Unlimited users, role-based file access and automated workflows are just a few of its many powerful features.

We are currently looking for an experienced Customer Success Manager to join our growing 24/7 team.

In this role, you will

• Build up an in depth understanding of the Bricsys products
• Work with new and existing customers to provide onboarding, integration and education to drive long-term customer success
• Build strong, authentic relationships with key customer stakeholders to fully and proactively understand the customer’s needs and how we can help them succeed
• Be the voice of the customer for internal Bricsys teams, help guide the roadmap and future development based on your product and customer knowledge
• Work closely with the support team to follow-up on issues for your key accounts, and support the team with your understanding of the customers
• Ensure best practices are adopted for product use
• Be accountable for client renewal, upsell and retention results and high customer satisfaction
• Proactively work with internal and external stakeholders to guide customers to successful resolutions if issues would arise
• Deliver presentations, demos, and proof of concepts to customer and prospects either remotely or in-person

The role has a global remit while the majority of your time will be dedicated to customers based in the Benelux region.

We are looking for

• A strong background in a similar customer-success focused role with international scope (e.g. pre/post-sales support, customer success, key account management)
• Experience in high-growth international software businesses offering SaaS/cloud-based solutions
• Fluency in Dutch and English. Good command of French and/or other languages is a strong asset
• Proven effectiveness in collaborating with customers and the ability to understand and explain technical solutions
• A quick learner, with strong analytical skills, who enjoys getting to the bottom of our solutions, and loves helping customers.
• Comfortable in a highly collaborative international environment with a hands-on and can-do attitude
• Ability to work independently and prioritize multiple tasks
• Ability to operate under strict deadlines and in a fast-paced environment
• Availability and willingness to travel intensively within Belgium, and internationally based on needs
• Degree in a relevant field

Interested? We look forward to hearing from you!

Shortlisted candidates will be contacted within 2 weeks of application. All inquiries and applications will be treated with the utmost discretion.

NOTE TO RECRUITMENT AGENCIES: We do NOT accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may NOT submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members. Bricsys is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.

About Bricsys ®

Bricsys ®, part of Hexagon, is the global technology company that creates the Bricsys® 24/7 project collaboration [cloud] platform and the BricsCAD® family of computer aided design (CAD) [desktop] products.

Bricsys ® 24/7 ensures that the right information is in the right hands at the right time to reduce risk and improve project productivity throughout the AEC lifecycle. An easy-to-use cloud platform, Bricsys ® 24/7 enables better collaboration, communication and coordination. Unlimited users, role-based file access and automated workflows are just a few of its many powerful features.

About Hexagon

Hexagon is a global leader in sensor, software, and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Why Bricsys?

You join a company that fully invests in you. We believe that working together is important, but having fun together is even more so therefore you will be part of an international environment, working with passionate people & enjoying pizza Friday afternoons. We strongly believe in ‘hybrid way of working’ in which we alternate working from home with working in the office & supporting the joy of flexible working hours.