Customer Support Analyst
Vue: 180
Jour de mise à jour: 26-11-2025
Localisation: Anderlecht Brussels Capital
Catégorie: IT - Logiciel IT - Matériel / Réseaux Informatique Direction
Industrie:
Type d’emploi: Full-time
le contenu du travail
Winamp is a legendary media player with a story that goes back to the very beginning of digital audio in 1997. It now has a vibrant and committed community of 80 million active users worldwide.
We are currently re-launching Winamp to become the ultimate platform for audio lovers, a universal space where fans connect to their favorite artists, podcasts, radios & more, and where artists can access fairer and more transparent revenue sources, directly from their fans.
To learn more on what we do: https://www.winamp.com/
Your mission
- Collaborate with the external Support team
- Guarantee that the level of service stays the same anywhere, anytime
- Define, optimize, and improve the Support workflow on Zendesk
- Communicate with Users and help them make the best out of our products
- Bring satisfying answers that meet and exceed quality of service KPIs, each category of user bearing its own very diverse challenges
- Propose user journey improvements at each contact points throughout the user help center
Your profile
- Already a first experience in Customer Service Management
- Hands on Zendesk is required
- Familiarity with project management tools, like JIRA/Confluence, Kanban board
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Excellent communication and interpersonal skills
- Fluent in English, knowledge of French, Spanish or Dutch is a plus
What we offer
- Full-time, permanent contract in the music industry in Brussels
- Young and passionate work environment, with plenty of room for growth
- Competitive package
- Home-working possibilities
- Plenty of activities at the office (team gatherings, free sport coaching, etc)
Date limite: 10-01-2026
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