Customer Support Specialist

☞ ABB

Vue: 170

Jour de mise à jour: 26-11-2025

Localisation: La Louvière Hainaut

Catégorie: Conseil / Service client IT - Logiciel

Industrie: Electrical Electronic Manufacturing

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

Customer Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. As Customer Support Specialist, you will be the first point of contact for customers and business partners of the ABB Electrification Products division in Houdeng-Goegnies. Reporting to the Customer Support Manager and using your customer service skills and knowledge, you will aid the business by reacting to customer inquiries. You will provide internal and external customer support (e.g basic technical, order assistance, payment-related assistance) and will coordinate with relevant resources to have complete case ownership and increase customer satisfaction. You will report directly to the Customer Support Manager of ABB Installation Products (an ABB Electrification Products Division).

Your responsibilities

  • Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
  • Monitors the status of orders.
  • Coordinates appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, price lists, invoice) is in place.
  • Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
  • Prepares and analyses regular statistics (e.g. forecast) using available tools and collecting relevant information.
  • Tracks regular target performance and provides results to management.
  • Observes the overall process and trends across inquiries and identifies improvement areas.

Your background

  • Proven experience as Customer Support in a similar sector. 2 years of experience minimum in an international environment.
  • An agile and proactive approach with a demonstrated ability to take ownership of customer issues.
  • Knowledge of principles and practices in customer service
  • Collaborative
  • Solution-focused approach
  • Strong written and spoken communication skills
  • Bachelor degree
  • Proficiency in Office tools (Word, Excel, Power Point,…)
  • Fluent in English and French
  • Stress resistant
  • Client oriented
  • Reactive for urgent cases

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Please contact Patrick Brahm, Talent Partner, 27, Hoge Wei - 1930 Zaventem for additional information.
79510654
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Date limite: 10-01-2026

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