Global Customer Success - Enterprise

le contenu du travail

Antwerp, Belgium, Belgium (https://aluperf.referrals.selectminds.com/jobs/86399/other-jobs-matching/location-only)

New

2 additional locations

Europe SouthEurope North (https://aluperf.referrals.selectminds.com/jobs/86399/other-jobs-matching/location-only?location_id=2920)

Sales

CNS Cloud and Network Services

22000005TH Requisition #

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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team youll be part of

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

GBC mission is to drive top-line growth for Nokia’s Cloud & Network Services business with customers by providing C&NS specific technical expertise, pre-sales, commercial management, field marketing and alliance leadership to the market to exceed top-line sales plan. GBC is focusing on accelerating net new business growth with increasing margins and protect annuity revenue streams as well as boosting, equipping and accelerating Customer Experience in selling the entire C&NS portfolio to customers and ensuring a harmonized end-to-end customer experience.

As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

As Part Of Our Team, You Will

• Manage sales for the C&NS CARE business to maximize renewal rates. Drive and deliver profitable annuity business growth.
• Develop and leverage key customer relationships, negotiate renewal and advanced support services deals and business terms to closure.
• Helping our customers maximize value out of CNS products and leverage it to increase references and use cases for CNS
• Drive the C&NS GBC CARE business management discipline with an acute understanding of customer deal specifics, deal optimization strategies and execution plans to maximize top line and profitability.
• Develop relationships with key customers stakeholders (procurement, operations) and partners to understand their needs, priorities, business challenges and sales cycles.
• Understand customer contracts and renewal deadlines. Proactively engage customers and negotiate CARE renewal opportunities and contract terms with the other stakeholders in a timely manner.
• Maintain and leverage centralized Customer Installed Base Database
• Identify programs for upsell & cross-sell of new CARE services opportunities, develop customer specific value propositions and drive execution plans to closure.
• Define and implement upgrade strategy for C&NS installed base in partnership with the BU’s and engage the C&NS AM/Sales teams to implement the sales of the upgrades
• Utilize business, market and customer insights to uncover opportunities for expansions and net new business. Direct any new business (non-CARE/subscription) leads to C&NS account managers.
• Develop and maintain a strong multi-year pipeline that supports the continuous achievement of assigned quota(s) and adheres to key pipeline principles and sCRM metrics (development, velocity, conversion, quality). Provide accurate order intake forecast according to guidelines.
• Collect subscription fees from customers having adopted this new commercial model sold by AM’s
• Drive Customer lifetime value by defining the customer journey with C&NS product and solutions. Maintain Top 100 Customers E2E Scorecards for a 360 view of our relationship with the customers working closely with Markets, Pre-sales and HoT
• Maximize success, satisfaction and engagement of C&NS installed base and leverage it to increase references. Minimize the % of installed base swapping C&NS by competitionCoordinate organization and content of user groups in strong partnership with Market Heads, Marketing and C&NS BU’s. Maximize participation of installed base to the user groups
• Support Market Leaders as a SPOC (working cross-function) resolving issues impacting overall customer satisfaction
  

Your Skills And Experience

You have:

• 10 years+ in experience in Telco Software business
• 5 years + experience in Care or other type of annuity business
• 5 years + experience in Enterprise market segment
• High degree of independence with agreed policies, budgets.
• High level of problem solving.
• Excellent verbal and written communication skills required.
• Strong interpersonal capabilities and customer intimacy.
• Exceptional work ethic, the ability to work independently, self-motivated, driven and a strong desire to succeed.
  

It would be nice if you also had:

• Proven track record as a people leader having managed teams both in solid and dotted line
• Creative ‘out of the box’ think
  

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

In Nokia Belgium We Offer

• Transport package (public transport refund or garage spot in building)
• Bicycle allowance
• Company car OR car allowance
• Hospital insurance with ambulant care
• Group insurance (coverage for illness, death and retirement)
• Telephone & Internet contribution plan
• Up to 37 leave days on condition that you have worked a full year on the Belgian payroll in the year before you start working for Nokia Belgium
  

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
  

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information