Group Head of Commercial Excellence Food & Environment Testing

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

The Global Head of Commercial Excellence and CRMmanages all Commercial Excellence initiatives aiming at:

• Developing Group sales, marketing and customer experience standards at group level (processes and methodologies);
• Defining and tracking Group sales and customer experience KPIs;
• Steering the group of leaders and sharing best practices;
• Developing and promoting the CRM tool and other sales and marketing digital tools within the Group (in charge of budget and roadmap).

TheGlobal Head of Commercial Excellence and CRM leads the Commercial Excellence programme and should:

• Define the strategy for the Commercial Excellence Team;
• Prioritise the different initiatives and prepare the roadmap for the team;
• Ensure and track the success of Commercial Excellence initiatives;
• Prepare a communication plan to all Eurofins Sales and Marketing Leaders.

As a team manager (~3 Commercial Excellence consultants and the CRM Team), the Global Head of Commercial Excellence and CRM should:

• Identify the different workstreams, scope the projects and assign the work to the different Commercial Excellence Team members;
• Assess the performance of each Commercial Excellence Team member and propose a clear development plans, based on their strengths and improvement areas;
• Act as a role model by demonstrating strong Eurofins values;
• Manage the budget of the teams.

The Global Head of Commercial Excellence and CRM takes care of the high-level communication with Eurofins top management leaders in order to promote, sell and ensure the rollout of all Commercial Excellence initiatives.

Qualifications

• Education:

o Master’s business degree from University.

• Experience:

o 10+ years in project management;

o Experience in consulting (internal / external);

o Operational experience in sales, marketing and/or customer service is a plus;

o Training and change management;

o Communication with C-levels;

o Management of a team of high-potentials;

o Drive improvement by gathering insight from other organisations to innovate and drive business performance.

• Personal skills:

o Autonomous and self-responsible;

o Problem identification and solving skills;

o Strong communication skills both verbal and written;

o Strong collaboration skills in multi-cultural & international environments;

o Results-oriented mindset;

o Curiosity and entrepreneurial spirit with “can-do” mentality;

o Diplomatic but able to stand his/her ground.

• Travel:

o Willing to travel (around 20% average).

• Languages:

o Excellent English oral and written a must. Other languages are highly appreciated.

• Technical knowledge IT:

o VBA, knowledge of CRM tools and marketing solutions.

Additional Information

APPLICATION

As the role and Eurofins IT Talent Acquisition team are international, please ensure to send your application in English.