Internship Reception Agent

☞ IBIS

Vue: 105

Jour de mise à jour: 06-11-2025

Localisation: Ghent East Flanders

Catégorie: Administratif / Commis / Assistant

Industrie: Broadcast Media Production Distribution

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,

Joinus andbecomeaHeartist®.

Job Description

Inform the customer about the organisation’s services and the booking procedure

Register bookings and update room occupancy

Welcome customers upon arrival

Complete administrative formalities relating to their stay

Answer customer questions during their stay

Take appropriate action in the event of a dispute with a customer (commercial attitude, etc.)

Prepare invoices for accommodation costs, check the means of payment and receive payments

Close the cash register and check outstanding accounts

Record follow-up data on activities (bookings, cancellations, sales, etc.)

Prepare daily statistical reports (occupancy rate, average price, etc.)

Carry out promotional activities (mailing, etc.)

Follow up customer relations

Administratively follow up customer accounts (reminders, checking deferred payments, etc.)

Follow up and analyse data on the activities of the service or organisation

Propose a progress plan

Prepare and serve food in the dining room or serve it in the bar.

Qualifications

Responsible

Customer focus

Communication skills

Flexibility

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Date limite: 21-12-2025

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