IT Infrastructure Service Manager

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As Service Manager you are responsible for the end-to-end service delivery.Your Role And Responsibilities

• As Service Manager you are responsible for the end-to-end service delivery.
• You set up long term service and contract agreements in infrastructure services and end-user services to ensure that the technical needs of the business units are fulfilled.
• In order to provide an optimal service delivery you act as a trusted partner and advisor towards the client. You build personal relationships with key people within the organisation and take ownership towards the business and IT infrastructure department during escalations and outages.
• You constantly take improvement initiatives in order to guarantee the best services, taking into account quality, performance and cost.
• By implementing a successful service delivery approach you intent to maximise the customer satisfaction and achieve the predetermined service level agreements. You report on performance, SLA’s, financials, HR and customer relationships towards senior management.
• You develop an annual strategy to develop and enhance the services under your responsibility. You meet with architects to discuss the impact of new technologies and the architectural roadmap.

How To Succeed / Your Profile

• Masters degree in IT, Business economics or equivalent through experience.
• Minimum of three years experience within service delivery management, managing large outsourced IT infrastructure service contracts.
• Extensive knowledge and experience with ITIL, project management and budget-management.
• Knowledge of the in’s and out’s of IT infrastructure environments (Data Centers and Workplace services).
• Strong communicative and analytical skills which allows you to solve problems in different type of situations.
• You are a team player with a flexible attitude. You take initiative and handle issues in a diplomatic manner.
• Capability of managing, motivating and coaching employees with an open and positive attitude and a willingness to listen.
• Drive by result and ability to set priorities while keeping an optimal service in mind.
• Fluent in English, both written as spoken.
• Willingness to travel abroad on a regular basis.

What’s In It For You

• A competitive salary with benefits such as meal vouchers, insurance, company car, ....
• Flexible working hours and a healthy work-life balance.
• 20 paid vacation days and 12 WTR days.
• An easily accessible work location, no traffic congestion.
• Lots of support and an encouraging team of co-workers.
• An infectious ‘We Are One’ can-do mentality.
• A people-centric culture where your fitness and mental well-being matter.
• Access to LinkedIn Learning and many in-house and external training courses.
• Hybrid work schedule
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
• Easily accessible office location (lease your e-bike through TVH!)
• On-site restaurant, café, fitness/social area, employee gardens and more.
• Sports facilities and lunch breaks in TVH Park, the company’s green zone.

PEOPLE ARE AT OUR HEARTTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect,kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcomedifferences and celebrate new ideas.About TvhTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction andagricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.#Indeed_ITCD