IT Service Desk Engineer

The Position

Materialise is a dynamic, high-tech company headquartered in Belgium, with offices worldwide. Founded in 1990, today we have over 2,100 employees around the globe. Materialise’s mission is to innovate for a better and healthier world through our software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). To achieve this goal, we collaborate with businesses in diverse industries such as automotive, aerospace, healthcare, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

Would you like to join an international team of passionate IT specialists? Are you service minded with a dedication for delivering quality work? And do you enjoy working in an innovative work environment?

Based in our Leuven office, you will have responsibilities as a Service Desk Engineer with the focus on internal end-user support.

Qualifications & Experience

Responsibilities

• You provide 1st and 2nd level IT support for end-user computing related matters;
• You will manage support requests and incidents in a professional and timely manner taking into regards corporate guidelines and frameworks;
• You will be responsible for operational management of Active Directory (Users & Computers), (VoIP) telephony systems, standard software and business applications;
• System monitoring (client/server/user activity);
• IT Project assistance and coordination (planning, reporting,implementation) related to end-user computing activities on a local level as well as internationally.

Requirements

• You have a Bachelor degree in IT or Computer Sciences or equivalent through experience;
• You are a dynamic and highly motivated IT professional with 3 - 5 years of experience in IT infrastructure (focus on end user support)
• You have advanced knowledge of workplace management and typical IT tools (AD, SCCM, ITSM, …);
• You are familiar with Office 365 administration;
• You have a good understanding of network (LAN, WAN) technology;
  You are an ITSM expert with knowledge of leading industry principles(ITIL, …);
• You are fluent in English, both written and spoken;
• You have strong organizational and prioritization skills;
• You are a pro-active problem solver with a hands-on approach;
• You are flexible, willing to work extended support hours;
• You are customer oriented and you’re a team player who likes to share his/her knowledge with others;
• You will not hesitate to propose and coordinate improvement initiatives.

We offer an inspiring and challenging job with growth potential in an innovative market. You will be part of a dedicated team within a dynamic company that highly values openness, trust and team spirit.