IT Support Engineer

☞ Esko

Vue: 125

Jour de mise à jour: 26-11-2025

Localisation: Ghent East Flanders

Catégorie: IT - Logiciel

Industrie: IT Services IT Consulting

Type d’emploi: Full-time

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le contenu du travail

Who We AreESKO is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content.WITHIN YOUR TEAMAs a Tier 2 IT Support Engineer you will support our associates via Microsoft Teams, phone calls, email and in-person interactions. You will ask appropriate questions and use your knowledge to resolve the associate’s helpdesk tickets. You will work with the rest of the global team to resolve issues as they arise and escalate issues as needed.THIS JOB IS A UNIQUE OPPORTUNITY TOGrow your knowledge and skills while supporting users in their day-to-day activities. You will learn new technologies and create standard work to help associates use those new technologies. Your attention to details will help you expand your knowledge and resolve support requests in a timely manner.WITHIN YOUR ROLE, YOU WILL
  • Respond to helpdesk tickets via email, in-person, or through remote access such as MS Teams
  • Provide technical support with the delivery, configuration, setup, maintenance and troubleshooting of computer systems, hardware, and software
  • Training new associates on their first day, training existing associates as needed
  • Create and maintain standard work documentation for new and existing processes
  • Coordinate with a global team on supporting a global user base
WE ARE LOOKING FOR A PROFESSIONAL WHO IS:
  • Experienced in supporting Dell (laptop/desktop) and Apple (Mac/iOS) systems
  • Good problem-solving, analytical and team-working skills
  • Excellent customer communication and interpersonal skills
  • Attention to detail, including to back-end administration such as ticket documentation, CMDB and KB updates
  • Open to new learning new technologies
OUR CORE VALUESWe empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.Your Education And Background Experience Will Include
  • Previous experience in Tier 2 IT support
  • Thorough knowledge of Windows, Mac and iOS operating systems, Microsoft Office and proper hardware setup of computers is required.
  • Experience with AD and MDM (SCCM, Jamf) is a plus.
  • Good troubleshooting and analytical skills as well as good communication and customer support skills
  • Experience with setting up computers including both the hardware and software aspects
OUR OFFERWe offer a competitive compensation package with additional benefits such as net allowances, bonus plan, medical insurances, legal counselling resources, regular team events and flexible working (flexible working hours and homeworking).When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.
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Date limite: 10-01-2026

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