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Job Summary

  • Incident management:
  • Problem management:
  • Change management:
  • Application Operations & Lifecycle Management:
  • Communication with SME, Stake holders and Business User/SME
  • Must be fluent in French language (both verbal and written communications)

Key Responsibilities

  • Incident management:
    • Act as first line of support
    • End to end incident management
    • Redact Knowledgebase article for future incident resolution
    • Monitoring Application health
  • Problem management:
    • Proactive and reactive problem management
    • Create and manage problem tickets.
    • Coordinate end to end problem resolution (Infrastructure, Network, DB & product vendors as appropriate)
  • Change management:
    • Create, manage change requests.
    • Follow up on change activities.
    • Perform change activities as needed (IQ/OQ tests)
  • Application Operations & Lifecycle Management:
    • Manage application patching (installation, coordination with product vendor)
    • Create installation procedures as appropriate.
    • Create and manage asset information in CMDB.
    • Manage application accesses (create/modify/disable)
    • Create/update service desk guide.
    • Create/update configuration guide.

Essential Skills

  • Having overall storng of experience with good hands-on experience with LabWare-LIMS on the following areas as a minimum:
  • Pharma template understanding (relationship between Item Code, Sample Plan, Analysis, Analysis Variation and Product)
  • End to End Product configuration knowledge.
  • Analysis configuration with Calculation (knowledge of variations is desirable).
  • Good knowledge of LIMS Basic – format calculations, analysis component calculations (variables properties, writing basic algorithms)
  • Knowledge of Labware Sample life cycle
  • SQL knowledge to extract data in Labware Structure (sometimes it is used in analyses calculations)
  • Experience in working on multiple environments of the same LW-LIMS implementation (development, QA/Staging, production)
  • (Mandatory) Proficiency working with Office tools, Windows, Adobe pdf, MS Access.
  • (Mandatory) Ability to learn fast and flexibility.
  • (Mandatory) Good communication skills in online environment, being trustworthy and reliable. Being focused and goal oriented, organized.
  • Must be fluent in French language (both verbal and written communications)

Nice to Have Skills

  • Good Knowledge in Neugenesis, Biovia ELN and Empower

Qualifications

  • Bachelor’s degree and above

Employee Status :Full Time Employee

Shift :Day Job

Travel :No

Job Posting :Feb 02 2024

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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Date limite: 18-12-2025

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