Manager Applications Belux

Are you passionate by IT & looking for a new challenge as Manager Applications responsible for managing application run and support operations for all Food & Retail applications in the BeLux and Transversal applications (Finance, HR, Sales etc.) in Belgium and Luxembourg.

This includes securing / improving our incident, problem, change and release (ITIL) processes and regular application maintenance and documentation, as well as managing associated IT vendors / contracts, financials and business demand / IT portfolio.

You may be our Manager Applications we’re looking for, reporting to the CIO BeLux.

Responsibilities:

Application support / maintenance / management

• Oversee application, escalations, support and availability thru incident and problem tickets handling and resolution
• Oversee regular application maintenance and documentation
• Manage application changes and releases end-2-end, including relevant user and vendor communications, ensuring on-time and quality delivery
• Maintain IT demand / project portfolio for applications in scope
• Manage priorities, work (orders), performance and contracts / SLA’s of IT vendors, internally and externally
• Manage application domain budgets, forecasts, invoices and spend
• Manage compliance to internal IT controls and company policies
• Manage local / regional business stakeholder relations and operational governance meetings

Team & talent development

• Manage and develop a team of Application Engineers (6) and Service Manager (1) and ensure their engagement

IT management &transformation

• Participate in the IS&T Management Team
• Standardize practices / processes for application run operations
• Contribute to other key processes and improvements in IS&T MT context

• You have 10+ years’ experience in IT service management, at least 5 years’ experience in a similar role as (Senior) IT Manager - You are in possession of a University / Master’s degree or equivalent
• You have a solid experience with application run management and IT service management in line with the latest industry best practices and are preferably in possession of associated training certificates (e.g. ITIL, test management and also preferably project management)
• You have a solid experience with establishing and maintaining proper IT delivery processes in an immature business and IT environment, also removing historical ‘shadow IT’ elements
• You are fully up to date with the latest application technologies and development practices
• You have a broad conceptual knowledge and have an experience with all key IT ‘towers / stacks’, functionally as well as technically
• You have an experience with people / team management and engagement
• You have an experience with balancing local, regional and global needs, interests and priorities
• You have preferably an experience in multiple business environments and sectors
• You have excellent communication skills in Dutch / Flemish, French and English
• You are communicative, result & quality oriented, analytical / structured, persistent, accurate, a real team player

A challenging position in a dynamic and healthy organization that emphasizes your development and learning process.

• A full-time contract of indefinite duration and varied position
• An attractive salary with extralegal benefits
• An induction program to facilitate your welcome & integration at Sodexo
• An organization with space for initiative and creativity
• A workplace located in Brussels (Ixelles), near the station of Etterbeek and the Delta metro station

Quality of Life on the workplace:

• A pleasant working environment and (trendy & modern workspaces) with flexible working hours and possibility to work from home
• A good work-life balance
• A conciergerie that offers you various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc.
• A wide choice of durable meals in our restaurant