Process Analyst

☞ AMA Associates

Vue: 165

Jour de mise à jour: 26-11-2025

Localisation: Saint-Gilles Brussels Capital

Catégorie: IT - Logiciel IT - Matériel / Réseaux Informatique Direction

Industrie:

Type d’emploi: Voltijds, Freelance

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le contenu du travail

Context :

Within our team we strive to meet our customers’ expectations by identifying pain points in our processes and implementing customized solutions. We work on shorter term optimizations, as well as on more long-term supporting applications and process improvements. We’re looking for an experienced process expert for the teams in the department End-to-End.

Customer Journey for Prof Market within Customer Operations, Product Launch domain. The process expert focuses on the implementation of short-term structural improvements. She/He builds a framework for an application that supports agents in handling customer requests and takes first steps towards implementation.

Main Skills :

  • Visio
  • Aris
  • Office 365
  • Lean Six Sigma
  • IT Knowledge
  • BPMN

Main Competencies :

  • Customer experience and internal efficiency in the administrative servicing domain.
  • Starting from specific pain points you identify improvement opportunities (both for the customers and for our operational services).
  • You organize workshops to gain a better understanding of the problem, analyze potential solutions and formulate a plan of approach for which you obtain the necessary buy-in internally.
  • For each initiative you make a business case, and you defend your idea towards management.

Languages :

English (Mandatory) French or Dutch (Mandatory)

Type d’emploi : Temps plein, Freelance/Indépendant

Horaires :

  • Lun-Ven
  • Travail de jour
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Date limite: 10-01-2026

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