SENIOR Testor & Customer Support Officer

☞ MAINSYS

Vue: 34

Jour de mise à jour: 09-12-2025

Localisation: Louvain-la-Neuve Walloon Brabant

Catégorie: IT - Logiciel

Industrie: Financial Services

Niveau: Mid-Senior level

Type d’emploi: Full-time

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le contenu du travail

In order to strengthen its Frontline and Quality Management team, MAINSYS is looking for an IT employee in the banking sector whose main tasks will be to

  • Test the banking applications developed and maintained by us
  • Handle application incidents submitted by our clients within the contractual deadlines agreed between the parties
  • Propose short-term solutions (workarounds) to incidents
  • Analyse the functional impact of incidents and/or bugs on the working of our applications
  • Answer functional questions about our applications
  • Perform a first functional analysis to determine the potential source of bugs encountered and report them to the development teams

Your profile

  • You have at least one year of experience in a similar role (mandatory)
  • You have a bachelor’s or master’s degree or equivalent experience
  • You have practical knowledge of SQL, such as consulting databases via complex queries, and are able to consult application logs
  • You have at least a basic functional knowledge of the banking world, particularly credits, and you are willing to learn more.
  • You are self-reliant, able to prioritise your work and manage peaks in workload
  • You have good analytical skills and are able to propose short- and long-term solutions
  • You are rigorous and methodical, and you understand that testing is a fundamental activity that enables us to deliver quality to our customers
  • You enjoy working in a team
  • You are fluent in French or Dutch and have a basic knowledge of the other language. English is a plus.
  • You communicate in a structured and precise manner, both in writing and orally
  • You hold a valid work permit

Our offer

  • A permanent contract
  • A competitive salary, based on your knowledge and experience
  • A range of extra-legal benefits, including a mobility budget with the option of choosing between a company car and/or reimbursement for sustainable transport and, under certain conditions, even reimbursement for your mortgage or rent
  • A varied range of tasks in your work
  • Open-minded, enthusiastic and dynamic colleagues
  • The opportunity to develop your talents through our e-learning platform
  • An office in a pleasant setting and the option to work from home up to three days a week
  • The option to work from home full-time for three weeks a year, even in a foreign country provided that the host country allows the required system access to be enabled and complies with our security and compliance requirements
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Date limite: 08-01-2026

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