Service Coordinator BeNeLux

Vue: 130

Jour de mise à jour: 16-11-2025

Localisation: Brussels Brussels Capital

Catégorie: IT - Logiciel IT - Matériel / Réseaux Informatique Mécanique / Technique Entretien

Industrie: Gezondheidszorg

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le contenu du travail

At PerkinElmer we are committed to providing innovative solutions and forging progressive partnerships for a safer and healthier world.

PerkinElmer is hiring a Service Coordinatorfor the BeNeLux.

Main responsibilities:

Identify and process customer requests by email, phone and via the website
Plan interventions (installation, corrective, preventive) in close collaboration with group leaders, technicians and customers.
Schedule return trips with customers when parts are in
Contribute to the continuous improvement of processes and apply any change and or new process
Respond to non-technical questions eg: part number, packaging, password update, website, specifications, FAQ etc.
Manage and maintain specific processes for customers and / or products ex: FAQ and maintain customer database with the latest information.
Work closely with the Customer Support team on support and downstream development
Work closely with the commercial organisation on sharing information and promoting our offers to our customers

Your profile:

Excellent interpersonal skills and organization, curious and attentive
Good command of IT tools ex: MS office (excel, word, ppt etc.)
Fluent in Dutch, professional English, read, written and spoken and preferably fluent in French
Successful professional experience in a similar position

What We Offer

Work in a hi-tech, innovative, team oriented, energetic and scientific environment
Career development opportunities in multiple business areas
Attractive compensation and performance bonus
Recognition and referral awards

Please apply with your CV and cover letter through the Workday internal candidate portal.

#LI-EMEA

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