Specialist, Client Service - Clearance and Collateral Management
☞ The Bank of New York Mellon Corporation
Vue: 130
Jour de mise à jour: 16-11-2025
Localisation: Brussels Brussels Capital
Catégorie: Direction
Industrie: Finance
le contenu du travail
Position Summary:
Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Organizes and distributes the workload across the team members.
Primary Responsibilities:
- Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides key individuals at assigned clients information related to BNY Mellon’s products and services representing a broad array of lines of business and geographies; leverages an in-depth understanding of broader BNY Mellon services and offerings. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
- Resolves the most complex or non-routine client issues or inquires, as needed.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
- Leads and participates in internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and BNY Mellon client needs to help develop process improvements.
Leadership:
No direct reports; provides guidance to less experienced team members.
Job Scope:
Supports multiple, complex client accounts.
Education:
Bachelor’s degree or the equivalent combination of education and experience is required.
Experience:
7-10 years of total work experience preferred. Experience in an operational area and/or client services preferred.
Date limite: 31-12-2025
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