Teamcoach Social Media (Customer Care)

☞ Telenet

Vue: 170

Jour de mise à jour: 26-11-2025

Localisation: Mechelen Antwerp

Catégorie: Autre

Industrie: Information Technology Services Computer Software Telecommunications

Niveau: Associate

Type d’emploi: Full-time

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le contenu du travail

As a Social Media Teamcoach of Telenet, BASE & TADAAM, you and your employees are there to speak to customers in an energetic and enthusiastic way via Facebook, Twitter, Messenger, WhatsApp, and other digital platforms. In addition, you keep the balls in the air between your direct team members, the end customer, internal stakeholders & yourself.

Position
  • You are co-responsible for managing the Social Media team. This team manages the effective conversations with the customer on the different social media platforms and communities of Telenet & BASE. You actively manage a team of 10-15 social media advisors.
  • You are responsible for achieving the operational objectives for online conversations (both qualitative and quantitative indicators). You measure and evaluate them, actively adjust them to achieve the intended results and quality but always with a personal approach.
  • You apply the Telenet strategy in Social Media conversations in the daily operational activities in order to guarantee an optimal customer experience.
  • You determine the reporting needs of internal and external customers/stakeholders, analyze, coordinate and deliver reports.
  • You propagate the results of Telenet’s social media policy, fulfilling information needs inside and outside the company.
  • You document and launch new initiatives to integrate the ’Conversation way of doing’ in our customer approach and our processes.
  • You actively participate in the further development and expansion of your department.
Profile
  • You have an affinity with the social media world and want to deepen your knowledge in this domain.
  • You are a real social animal. You are fully aware of the latest developments in the field of social media platforms and you know the intricacies of communicating via social media. Of course, you are service oriented, problem solving, and you don’t get stressed out by tight deadlines.
  • You have experience as a people manager, or you know how to manage a social media team in a servant leadership way.
  • You have experience working with quantitative and qualitative KPIs and reporting them. You work with your people out input to maximize your output.
  • You know the difference between answering a question and providing surprising customer contact. You share your ideas and insights with your team. This is how we become better every day!
  • Your knowledge and command of the Dutch and English or French language is of a very high level and you can transfer this to your team members. The Social Media team works in shifts (evenings, weekends, holidays), with your flexibility you are open to be available when needed during evenings and weekends or holidays
Are you the social media addict we are looking for? Apply Now

Full time
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Date limite: 10-01-2026

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